RSS

All notable changes to this project will be documented on this page.

This project adheres to Semantic Versioning starting with version v3.0.0.

Changelog

v3.16.68 (2025-05-14)

What’s Changed 👀

• Develop (#2480) @javaharut
• HODOR-419 Widget is crashing when working days are unchecked and disabled (#2478) @zaven07
• HODOR-398:Incorrect validation in Non required fields (#2477) @Hovhannes99
• Hodor 387 issues reported by bar control (#2475) @alexian-norvik
• HODOR-410 Duplicated API calls upon Account Settings Edit (#2471) @zaven07

Full Changelog: https://github.com/hoory-com/titan/compare/v3.16.67…v3.16.68

v3.16.67 (2025-05-12)

What’s Changed 👀

• Develop (#2474) @javaharut
• HODOR-401: fixed Impossible to Set Agent limit when Queued Message is not set (#2473) @Hovhannes99
• Develop (#2469) @javaharut
• Add test commit to redeploy in stage again (#2470) @javaharut
• Hodor 337 auto resolution message (#2464) @alexian-norvik
• HODOR-407: Fix archived conversation filter issue (#2468) @javaharut
• Hoory-8486 Api automation test configurations and Conversation/Canned responses tests (#2348) @avagumyan
• HOTFIX-HODOR-402: fixed filter of conversations when selecting date for filtering (#2466) @Hovhannes99
• Hodor 399 (#2462) @pargevucraft
• fixed resolve timeout (#2461) @javaharut
• Fixing resolve timeout (#2460) @pargevucraft

🐛 Bug Fixes

• Hodor 400 optimize imap email fetching and support inline images (#2463) @javaharut

Full Changelog: https://github.com/hoory-com/titan/compare/v3.16.66…v3.16.67

v3.16.66 (2025-04-30)

What’s Changed 👀

• Develop (#2456) @javaharut
• added datastore fix (#2457) @pargevucraft
• HODOR-345 Yo Phone new button integration (#2447) @zaven07
• Customer support issue (#2458) @alexian-norvik
• Hodor 343 language issue (#2445) @alexian-norvik
• updated python image (#2444) @pargevucraft
• HOORY-7973 support markdown msg content for tlg (#2250) @mesutrk95
• fixed delete docs request parameter (#2455) @pargevucraft
• HODOR-339: Internal Server Error occurs when changing the “Created at” filter type (#2452) @Hovhannes99
• Hodor 321 (#2432) @pargevucraft
• Develop (#2454) @javaharut
• Ignore empty messages on imap fetch job (#2453) @javaharut
• Develop (#2451) @javaharut
• Run auto resolution job only on active accounts (#2450) @javaharut
• Develop (#2449) @javaharut
• Swarm hotfix (#2448) @pargevucraft
• Develop (#2446) @javaharut
• merge HODOR-296-canned-blocker into develop (#2443) @tigran1997
• HODOR-144: fixed responsive ui issue and select (#2442) @Hovhannes99
• HODOR-324 Incorrect email formatting in Gmail when forwarding a message (#2440) @zaven07
• Hodor 145 configurable queue message for users waiting in the queue (#2437) @Hovhannes99
• updated author id (#2441) @pargevucraft
• Customer support issue (#2429) @alexian-norvik
• Hodor 333 absence of translation in hindi (#2438) @zaven07
• HODOR-332 Absence of translation of the text in the widget (#2439) @zaven07
• Help center migration (#2404) @pargevucraft
• HotFix: Upgrade ubuntu to latest version (#2436) @javaharut
• HODOR-7 YoPhone RB integration (#2371) @zaven07
• HODOR-333 Absence of translation in Hindi (#2435) @zaven07
• HODOR-144-FEAT:added search and filter for AI Assistants page (#2427) @Hovhannes99

Full Changelog: https://github.com/hoory-com/titan/compare/v3.16.65…v3.16.66

v3.16.65 (2025-04-14)

What’s Changed 👀

• merge develop into main (#2431) @tigran1997

🐛 Bug Fixes

• HODOR-255 Email channel message forward option (#2403) @Mkaren92

Full Changelog: https://github.com/hoory-com/titan/compare/v3.16.64…v3.16.65

v3.16.64 (2025-04-08)

What’s Changed 👀

• Develop (#2428) @javaharut
• Hodor 318 team assignment issues (#2425) @javaharut
• Develop (#2426) @javaharut
• HODOR-263 Widget - File picker and voice recording buttons are not displayed (#2380) @zaven07
• HODOR-313: Remove product fruits vendor app (#2414) @javaharut
• Language detection issue (#2405) @alexian-norvik

Full Changelog: https://github.com/hoory-com/titan/compare/v3.16.63…v3.16.64

v3.16.40 (2025-03-26)

🚀 Improvements

Optimized widget performance
Added "Go to Conversation" page
Introduced gallery view for dashboard
Added beta badge for assistant switching

🛠 Fixes & Updates

Fixed contact import and duplicate creation issues
Resolved inbox source ID race condition
Fixed language display and widget light mode issues
Restored Sentry monitoring
Improved translation sync script
Fixed missing agent in SLA reports
Updated conversation closure prompt

v3.16.38 (2025-03-14)

• SLA Reporting page
• Disable indexing not related pages
• Fix translation files

v3.16.37 (2025-03-11)

• Fix bugs and make improvements

v3.16.36 (2025-03-11)

What’s Changed

• Fetch chat list using optimized version
• Fix csat bar is updated twice upon opening that csat reports page
• Fix training notes description disappearing after auto save

v3.16.35 (2025-03-07)

• Agent Login Time Reporting for Resource Allocation and Scheduling Optimization in Hoory
• Fix greeting message ordering issues

v3.16.34 (2025-03-06)

• Add of Show/Hide password eye icon in the password fields
• Fix icon loading issue on the widget
• Set push notification duration extension
• Greeting message becomes clients when the same string is sent as a first incoming message
• Include spam emails during imap fetch
• Setting conversation limits for agents
• Temporary removed feedback and reports items from profile pages
• Show an error icon when email channel gets disconnected
• Add missing translation for georgian language

v3.16.33 (2025-02-28)

• Added disallow pats for robot search
• Fixed rule based issues

v3.16.32 (2025-02-27)

Bug fixes and improvements

v3.16.31 (2025-02-27)

• Fix button name when editing switcher
• Improve performance for label reporting page
• Translation issue fixes for AI assistant

v3.16.30 (2025-02-26)

v3.16.29 (2025-02-26)

• Search agents by name or email
• Disable notifications on sla events
• Optimize label reporting queries to get faster results
• SLA improvements
• Greeting message becomes client’s when the same string is sent as a first incoming message
• Icon loading issue on the widget
• Update contact identifier
• Add between filter option on covnersation created_at

v3.16.28 (2025-02-20)

• Fetch notifications data in a more performant way
• Reports/Labels page: AND/OR Toggle in the Labels Filter

v3.16.27 (2025-02-20)

• Fix YoAI icon size
• Adding reorder functionality for macros in the conversations dashboard
• Fix performance issue on notifications count

v3.16.26 (2025-02-18)

• YoAi channel integration
• Fixed User Not Notified About Forbidden Symbols in Switcher Conditions and added translation files

v3.16.25 (2025-02-17)

• Remove report Report a Bug button item from Option menu
• Fix Blocked User Widget Visible, Leads to Black Screen on Click
• Fix training notes: page navigation and description issues
• Implement Unsubscribe link for preventing marking emails as spam
• Allow switching between rule based and kb a is while answering to customer queries

v3.16.24 (2025-02-13)

• Fix issue The list of the CSAT options is reverted each time opening the popup
• Fix issue Popup filed is not changed when selecting Email channel
• Fix issue related to Pre Chat for displayed again upon creating a new conversation in the new window
• Agent activity report improvements
• AI assistant updated date change fixes
• Settings tab UI fixes
• Fixing swarm issues

v3.16.23 (2025-02-07)

• Fix issue related to canned responses on mobile

v3.16.22 (2025-02-07)

• Prevent outside click on contact send email popup
• Improve Canned responses speed and fix ordering issues
• Fix empty search issues

v3.16.21 (2025-02-06)

v3.16.20 (2025-02-06)

• Define Inbox Availability for Canned Responses

v3.16.19 (2025-02-06)

• Search and filter global component, Paginated tables metadata
• Paginated tables metadata
• Absence of system logs in the conversation
• Impossible to attach card and continue subscription for old accounts

v3.16.18 (2025-02-03)

• Speed up contacts page load
• Conversation mapping issue in the same inbox
• Custom Atributes - added ‘list value’ is not saved
• Website Livechat: Multiple chats opened for one user with pre-chat form
• Unread red icon is not appearing when closing the widget
• SLA: Previous NRT info is not kept in db
• Incorrect tab is open when trying to open tab in separated browser’s window
• User is able to write messages in queue with disabled setting

v3.16.17 (2025-01-31)

• fix SwarmEvent
• AI Assistant is not getting info from connected Portal

v3.16.16 (2025-01-31)

• Prevent XSS

v3.16.15 (2025-01-31)

• Fix helpcenter article preview locale issue

• The “Pick some” field in the collaborators tab is not clearing properly

• Contacts page pagination fix

• Rule-based limits for channels

• Absence of validation messages in several fields

• Infinite reload on conversation list

• UI issue on reports page

• Contacts page fixes

• Enable SLA by default for new workspaces

• CI: Fix Poetry version for linting

• Fix void invoices problem

• Add support for call-based inboxes in subscription details extraction

• Labels results table blinks when user searches something

• Fallback non-existent links to home page for SEO purposes

• Fix release numbers

• Continue release number on exception

• Fix voiding invoices

• URL links are not opening from the widget due to missing URL prefix

• Show SLA name while hovering over the fire icon

• Fixed load more items logic for AI assistants content

• Fixed localStorage issue on notes page

• Show duration the same way as seen in the dashboard

• Enable SAML authentication for business plan workspaces

• Created manager SLAs in channel settings

• Allow switching between knowledge-based and rule-based AI while answering customer queries

• Seamless interaction between knowledge-based and rule-based AI assistants

• Add SAML_APP_ENTITY_ID to local environment configuration

• Changed LANGFUSE_CSP_ENFORCE_HTTPS to initial values

• Commit debounce plugin

• Absence of tooltip when hovering over items exceeding 5 characters

• Count of draft and archived articles are not updated

• “Connect Help Center” popup does not close after submitting changes

• Powered by Hoory

• Contact list visibility

• Add user role validation

• Contacts CSV import note

• Agent report download and email delivery

• Label modals visibility

• Check labels exist in DB before adding to items

• Telegram bot API message send error display

• Ticket assignment message issue

• Fixed style issue in SAML card

• Fix SLA not applying issue

• Fix AI-connected notification sound issue when user sends messages

• Fixed disable API call not sent upon disabling the SLA

• Full name inserted in pre-chat is not applied during contact creation

• Fix removed contact by conversation

• Redundant status option in automation

• Fix exported agent report columns

• Add subscription activation script and integrate RudderStack tracking

• Refactor LLM models management in AgentBot

• Notify users on forced logout events and send unusual login activity events

• Fix KB AI assistant not responding

• AI Assistant’s response not displayed right-to-left for RTL languages

• Verification email delivery failure

• Conversation resolution issues

• Fix translation of Help Center locales

• “Conversation is resolved without FRT” log displayed incorrectly

• Archived only for search load more

• Powered by Hoory texts

• Queued badge displayed in the Help Center section of the widget

• UI issue on the last page of Create Channel

• Help Center default locale not updated when creating a new category

v3.16.13 (2025-01-03)

Reports enhanced for better performacnce

v3.16.12 (2025-01-02)

Fix issue with rudderstack billing events

Enhanced the logs in billing service

v3.16.11 (2024-12-30)

Fix an issue with authn tokens expiry date

v3.16.10 (2024-12-30)

Fixed issues with 404 URLs in the Help Center

Improved the UI for merging contacts

Enhanced security by removing old tokens upon user sign-in and generating new ones

v3.16.9 (2024-12-27)

Fixed issue with audio notifications not working for assigned chats. Corrected chat status behavior to disconnect the bot when chat is set to open. Improved RudderStack tasks for better performance and reliability.

v3.16.8 (2024-12-23)

Added retry logic for tracking events.

Updated campaign policy (agents can read, but not write_

Added plan attribute to API update and get endpoints.

Fixed warning messages for the notes.

Resolved issue with incorrect language detection.

v3.16.7 (2024-12-17)

Fix an incorrect behavior with confirmation email link

v3.16.6 (2024-12-17)

New design and logic for SLA implementation.

Improved conversation “time ago” display.

Enabled search functionality for phone numbers by country.

Set avatar size limit for user profiles.

Fixed contact filtering issue when using “not equal” condition.

Added loading indicator for set_user action in the widget.

Limited user active sessions to one device at a time.

Fixed contact merge race condition.

Added a collapsible view for the macros table.

Introduced confirmation email for phone number purchases.

Removed unnecessary “Confirm Login” popup in specific cases.

Applied hotfix for AI assistant content.

Enhanced handling of trial subscription states.

Removed unused child subscription logic.

Fixed banner visibility and adjusted button position.

Improved billing page handling with empty subscription data.

v3.16.5 (2024-12-11)

Improved performance on retrieving aggregated data in reports.

Added a global “show alert” functionality.

Introduced a new feature to support a base template image for calls.

Resolved issues with Help Center routes.

Fixed agent activity information displayed after midnight.

v3.16.4 (2024-12-06)

Add AI Assistant reports CSV download functionality.

Add the current localized date and time to the prompt.

Fix redundant slashes in the conversations list.

v3.16.3 (2024-12-04)

Sorted agents based on account creation time.

Disabled invalid message notifications for Telegram integration.

Fixed issue with contacts filter not displaying data when filtering by phone numbers with “+”.

Improved CSAT reports and added related UI enhancements.

Resolved server error when attempting to delete unpublished bots.

Ensured conversations move to the queue when agents go offline.

Replaced the default model in call channels with a bot service-backed custom model.

Addressed inactivity timeouts and disabled them for call channels.

Enhanced API channel support with canned responses.

Fixed callback issues for deleted numbers and agents.

Corrected reports grid display for custom date ranges.

Updated conversation filters with an improved empty state.

Introduced a contactable inboxes list.

Improved output instructions in the support tool.

Fixed issues with archived conversation calls.

Resolved widget sync issues in specific cases.

Added tools for managing translation files and addressed related fixes.

v3.16.2 (2024-11-27)

Minor bug fixes

v3.16.1 (2024-11-25)

Resolve the issue with loading additional conversations on the mobile app

v3.16.0 (2024-11-25)

Enhanced User Interface for Better Usability

• Resolved issues with multi-select UI, ensuring seamless selection of multiple items without glitches.

• Fixed widget color inconsistency in Rule-Based components to enhance visual clarity.

• Added an indicator for smoother scroll experience, improving user interaction.

• Addressed a UI issue with dropdown multi-select in the Settings Collaborators page.

Streamlined Conversations Management

• Improved logic for conversation assignment to prevent multiple agents from being assigned the same conversation simultaneously.

• Introduced the ability to automatically resolve pending conversations, simplifying workflows for support teams.

• Enhanced handling of conversation status to eliminate discrepancies.

• Fixed reply logic for private notes to ensure replies appear in the correct context.

Optimized Contacts Management

• Updated the contacts page to separate and optimize count queries for better performance.

• Disabled sorting for the contacts table and detached table data from live socket updates to improve stability.

• Added implicit count display and enhanced search functionality within the contacts controller.

• Introduced a loading indicator for a more responsive user experience in the contacts section.

System Enhancements

• Reduced redundant API calls for improved performance and decreased server load in the Reports section.

• Updated the color scheme for all system messages, providing better readability and alignment with the design system.

• Added translations for system messages, ensuring a consistent experience across languages.

• Fixed a bug where Knowledge Base to Rule-Based configurations were not transitioning correctly in the backend.

Dynamic & Scalable Component Loading

• Refactored the application to dynamically load Hoory components, reducing initial load times and memory usage.

• Better Support for Telegram Integration

• Added support for displaying contact usernames for Telegram users, improving communication clarity.

Translation Updates

• Introduced Armenian translations for incorrect Knowledge Base AI Assistant responses, supporting broader audience engagement.

Backend Performance Boosts

• Enhanced cache connection handling for more reliable and faster data retrieval.

• Optimized queries and implemented lazy count logic to improve performance in high-traffic areas.

Fixes to Known Issues

• Fixed incorrect assignment behavior for conversations, addressing previously reported inconsistencies.

• Resolved beta notice display issues for English support in the Website channel.

• Addressed issues in reports and activities to ensure accurate data retrieval.

• Fixed issues with dropdowns in the AI Assistant configuration tab.

Quality of Life Improvements

• Refined backend logic to list items by creation date across all sections.

AI Assistant Enhancements

• Added an AI Assistants dropdown in the Configuration Tab to simplify managing multiple assistants.

• Supported Knowledge Base to Rule-Based switch for smoother backend operations.

• Improved Handling of Subscriptions

• Updated subscription management to handle past-due statuses effectively.

• Enabled processing of refunds or voiding invoices for canceled subscriptions.

Call & Event Improvements

• Adjusted event handling for expected follow-ups to better manage configurations.

• Refactored call statuses for clarity and introduced improvements in call-based workflows.

v3.15.7 (2024-11-18)

Resolved a UI issue with the dropdown multiselect in Settings > Collaborators.

Enhanced functionality for contacts table footer updates and optimized query handling for Contacts and Reports.

Improved performance and responsiveness of the Contacts Table through targeted optimizations.

v3.15.6 (2024-11-15)

Fix an internal database problem.

v3.15.5 (2024-11-15)

AI Assistants Dropdown: A dropdown for AI Assistants was added in the Configuration Tab for improved usability.

Resolved an issue where messages incorrectly appeared as replies after canceling.

Correctly displays the implicit count of contacts on the Contacts page.

Disabled delete authorization for macros for improved security controls.

Added translations for system messages to enhance localization support.

Added missing foreign keys to the conversations for better database integrity.

v3.15.4 (2024-11-13)

Minor patch on My Hoory page

v3.15.3 (2024-11-13)

Fixed issues with multi-select UI when selecting more than one option.

Fixed widget color issue with Rule Based Assistant components.

Added support for Telegram contact username.

Added Armenian translations for incorrect AI Assistant responses.

Separated count queries for the contacts page.

Redirected My Hoory Home page to Hoory Channel.

v3.15.2 (2024-11-12)

Fix unknown author in articles

Optimize contacts tab page by reading contacts count from read replica

v3.15.1 (2024-11-12)

Fix navigation problem to previous conversations

v3.13.22 (2024-11-11)

Introduced an AI call status endpoint along with enhanced billing functionality.

Improved conversation handling—clicking the mute button now resolves conversations appropriately.

Resolved an issue with conversation resolution times, ensuring accurate time tracking when reopening and resolving cases.

Addressed a bug with conversation status updates when sending private messages.

Corrected CSAT display issues, ensuring consistent feedback visibility.

Fixed pre-chat form functionality to check for ban status before allowing form submissions.

Added a filter in conversation pages for better user management.

Enhanced token management by removing previous tokens when a new one is generated.

Prevented unwanted zooming behavior on iPhones for a smoother user experience.

Resolved an issue with background lazy loading.

Refined the Rule based assistant widget interface for a more intuitive and cohesive user experience.

Optimized infrastructure to reduce operational costs.

Improved call base functionality with performance and reliability upgrades.

v3.14.21 (2024-11-05)

Internal bug fixes

v3.14.20 (2024-11-05)

What’s Changed

Reporting events are now deleted when a conversation is removed, ensuring cleaner event management.

Improved handling of past due subscriptions to maintain smooth user access.

Trial subscriptions are now managed effectively, providing better support for trial users.

First iteration of enhancements to the call service has been introduced, improving call handling.

The call widget position and missed call user interface have been improved for better user experience.

Contact merge issues have been resolved, enhancing contact management accuracy.

Fixed an overflow issue related to Chrome to improve browser compatibility.

Permission logic has been enhanced to work consistently across all browsers.

HTTP status handling has been refactored, and request validation in the call service has been improved for reliability.

A memo field has been added to the Account model and dashboard for additional account information.

An error that appeared when sending a message has been fixed, improving messaging reliability.

Comments in RB models have been updated for better code clarity.

Various issues have been resolved, improving overall system stability.

A new example has been added to the few-shot transliteration prompt to enhance its accuracy.

Inactivity timeouts have been implemented when agents are offline, helping manage agent availability.

Follow-up actions have been adjusted to better align with user needs.

Subscription and call job handling has been improved, with a new API added for status retrieval.

Out-of-office messages have been introduced to enhance communication with unavailable agents.

Several call-related issues have been resolved to improve call performance.

The call API has been enhanced with additional private messaging capabilities for better communication.

v3.14.19 (2024-10-29)

Improved chat list handling by addressing deleted contacts.

v3.14.18 (2024-10-28)

Added tooltip a email.

Fixed greeting message duplication in web widget.

Improved AI handling of chat messages.

Fixed outgoing call issue.

Added microphone permission control for call channel.

Enabled additional parameter to manage email collection during redirection.

Corrected email collection box display after AI assignment to agent.

Restricted “forward-to-AI” option to only be placed at the end of flows.

Fixed issue where two contacts were created instead of one when the widget was opened.

Introduced Account Manager role to Super Admin dashboard.

v3.14.17 (2024-10-23)

Resolved conversation issue: Fixed a problem that was causing interruptions or issues in conversations

Synced audio messages: Audio messages now stay in sync during conversations

Excluded picked members from call channel: Certain users selected for exclusion from specific call channels are now properly excluded

Updated pre-chat form visibility: Adjustments made to the pre-chat form now ensure it displays or hides as expected based on user interactions or settings.

Removed email signature validation: The validation of email signatures was removed as part of a security and workflow improvement, simplifying the process.

Implemented reset password request: Improved the process for users requesting password resets, ensuring smoother and more secure recovery of accounts.

Developed new templates for conversation notifications: Created new notification templates to improve the clarity and delivery of conversation-related updates and alerts.

Applied hot-fix for object types in Gemini models: Addressed an issue where incorrect object types were being used in response generation with Gemini models, ensuring more accurate outputs.

v3.14.16 (2024-10-18)

Fix an issue with mobile app conversations loading

v3.14.15 (2024-10-17)

Fixed a problem with call-based channel opening conversations.

Fixed a problem with agent activity executing queries.

Fixed an issue where the dashboard fails to load conversations.

v3.14.14 (2024-10-17)

• AI Assistant Status Update Message: Improved the AI Assistant’s ability to provide real-time status updates for better user transparency.

• Fixed Report Statuses for Multiple Issues: Addressed and resolved issues affecting report statuses, ensuring more accurate and reliable reporting.

• Single Question Validation Endpoint: Added an endpoint that allows for the validation of individual questions, enhancing flexibility in validating specific data points.

• Live Update Timing in ChatList and Accounts Module: Refactored the live update mechanism to optimize timing and responsiveness in both ChatList and Accounts modules.

• New Images for Conversation Templates: Enhanced the conversation templates with additional images, enriching the user interface and providing a more visually appealing experience.

• Missed Calls Tracking: Introduced a new feature that enables tracking of missed calls, allowing users to easily monitor missed interactions and follow up as needed.

• Contact Cleanup Job with Scheduler: Implemented an automated cleanup job with a scheduler to manage and maintain contacts, ensuring data remains organized and up-to-date.

• Resolved Infinite Loading Issue: Fixed a bug causing infinite loading, improving app stability and preventing unnecessary delays for users.

• Search Functionality for Labels Section: Added a search feature to the labels section, allowing users to quickly locate and organize labels efficiently.

• Disabled Channel Greeting for Specific Roles: Channel greetings are now disabled for specific user roles, providing a more tailored and appropriate experience for certain user groups.

• New Filters Dropdown View Component: Added a filters dropdown component in the ticket section that displays filtered ticket quantities, enhancing filtering options and improving the ticket management experience.

• Toggle Archived Conversation Status for Platform Apps: Enabled the ability to toggle the archived status of conversations within platform applications, offering greater control over conversation management.

• Pre-Chat Fields for Call-Based Interactions: Introduced pre-chat fields for call-based interactions, allowing users to input necessary information upfront for more streamlined call management.

• Frontend Activity Log Disabled: Disabled the activity log on the frontend to improve performance and focus on other key UI elements.

v3.14.13 (2024-10-11)

Fix some of the lazy loading issues in the web widget.

Disable AI default follow-up actions until the configuration is ready.

v3.14.12 (2024-10-10)

Added a throttle for conversation count meta query

v3.14.11 (2024-10-10)

Added Multilingual Conversation Summary Generation to enhance global accessibility and provide summarized conversations in multiple languages.

Resolved an issue with the showConversation method in the SDK

v3.14.10 (2024-10-08)

Rule-based widget UI has been updated to improve user experience and align with the latest design standards.

Call disable state is now supported, allowing users to accept calls only when they are in an enabled state.

Updated call widget positioning and text to enhance usability and accessibility.

Fixed an issue related to call conversation status, ensuring smoother transitions during calls.

A greeting is now required for call-based channels, which helps initiate conversations on a friendly note.

Default settings have been established for follow-up actions performed by the AI Assistant, streamlining automated responses.

Multi-select option added to the inbox, enhancing comprehensive reporting capabilities for users.

Business hours feature for call channels is now available, allowing calls only during specified hours.

Visibility of the “Start a Call” button has been adjusted based on user permissions and context.

Added notifications for when call channels exceed the set limit, keeping users informed about their usage.

Confirmation text has been added when deleting a phone number, providing an extra layer of security.

The download button for conversations now includes a loading state, indicating the process progress.

Implemented identity verification as a requirement, strengthening security and ensuring trusted interactions.

Fixed an issue with audio messages in conversations, providing a more stable voice messaging experience.

v3.14.9 (2024-10-03)

Fixed issue with simultaneous responses from AI and agents in the Hoory AI widget.

Implemented length limitations for “Welcome Heading” and “Welcome Tagline” fields.

Updated widget behavior to hide the maximize button.

Added functionality to track the last changes in training notes.

Enhanced email templates and fixed wording issues.

Resolved issue preventing the addition of locales/categories in Portal Settings.

Removed unnecessary options for reply time settings and auto-assign in call-based channels.

Introduced agentbot API key access to conversation details.

Added a voice-activated pre-chat form for call-based channels.

Improved language detection mechanisms.

Included Help Center articles in the migration workflow.

Added channel-specific filtering for CSV downloads.

Added options for creating new conversations for Facebook, WhatsApp, and Instagram.

Introduced the new billing panel properties.

Implemented search functionality for canned responses based on words and letters.

Updated layouts for channels without active connections.

Enhanced AI assistant with follow-up actions.

Added alerts for child subscriptions in the billing page.

Added documentation for bot service API endpoints.

Improved browser reload prevention mechanisms.

Updated descriptions for creating call channels.

Configured widget settings for multilingual support.

Added support for Telegram channels in the routing system.

Fixed an internal server error when retrieving conversation status.

Prevented issues with prompt retrieval and introduced a fallback mechanism.

Added a read time delay feature

v3.14.8 (2024-09-25)

Fixed Call Acceptance Issue: Resolved a problem where receiving or accepting calls was not functioning as expected.

Resolved Call Channel Pickup Problem: Addressed an issue that caused the call channel to not properly handle call pickups.

Added Total Filtered Count for Conversations: A new feature that displays the total number of filtered conversations has been added.

Introduced New Email Templates: New and improved email templates have been introduced.

Updated Billing Page UI: The billing page has been redesigned with an updated user interface.

Fixed Display of Current Conversations in Restore: Corrected an issue where the current number of conversations was not displayed properly during restores.

Added Confirmation Email for Purchased Numbers: Implemented an automated confirmation email for users who purchase numbers.

Multi-Select for Inbox Input in Conversation Filter: Enhanced the conversation filter by adding a multi-select option for inbox input.

Renamed “Configuration Settings” to “Configuration Tab”: The “Configuration Settings” section has been renamed to “Configuration Tab” for better clarity and organization.

v3.14.7 (2024-09-18)

Fixed SDK issue with the showConversation method switching to a specific conversation by setting attributes before redirect. Implemented a hotfix to ensure proper switching to the correct conversation in the SDK.

v3.14.6 (2024-09-18)

Fixed a conversion config issue when the setting autoOpenUnreadConversation: true was applied to the widget. Implemented a hotfix to resolve the problem, ensuring the widget behaves as expected when this setting is enabled.

v3.14.5 (2024-09-18)

Overhauled widget state synchronization across different browser tabs and made it configurable. Improved the ability to sync widget states between multiple tabs and added configuration options.

Fixed and improved e2e tests for better coverage. Enhanced the end-to-end tests to ensure more comprehensive coverage of various scenarios.

Added a circle tag color for filters applied on dashboard reports. Introduced a visual indicator in the form of a circle tag color to show when filters are applied on reports in the dashboard.

v3.14.4 (2024-09-17)

Connected Rule-based assistant support logic and updated execution.

Added option to allow conversation reopen after resolve for Telegram channels.

Fixed issue in training notes where data from previous pages was retained on the notes page.

Added new examples for Armenian transliteration prompts.

Cleaned up old dialers and moved new dialers to Beta.

Added 1.5x speed option for audio player and shifted controls position.

Integrated LLM observability tools.

Enabled defining additional instructions for AI extensions.

Fixed issue with conversation switching on synced tabs.

Fixed issue where widget would send a message before conversation initialization.

Fixed email creation channel issue.

Corrected grammar in messaging.

Added dynamic translation for the widget’s “Message” and “Help” words.

Added filter by inbox option on conversation search page.

Fixed conversation mapping issue.

v3.14.3 (2024-09-11)

Improved markdown formatting in the widget

Updated source channel placeholder in multiple locales

Added missing endpoints for unanswered questions functionality

Enhanced the date pickers

Added unattended conversations to inbox reports

Added endpoint for saving Help Center favicon

Fixed notification read count issue after clicks

Improved contact persistence

Upgraded OpenAI models from GPT-3.5 to GPT-4o

Added customer satisfaction filter for conversations

Fixed issue when creating a new bot causing page display problems

Several improvements to the call channel

Managed hang-up state in calls

Renamed inbox to channel throughout the product

Merged answers for similar questions using AI

Fixed header display issues

Improved channel name validations

Disabled the widget logging

v3.14.2 (2024-09-06)

Fixed auto resolution issue, Portal creation in new workspaces, and redirect URL to Vigogo free trial.

Added auto-assign logic for conversations, user ID on message delete, and hourly option to Label Reports.

Enhanced RudderStack messages.

Added multi-select labels for detailed reporting.

Introduced widget builder maximize feature.

v3.14.1 (2024-09-03)

Added assistant filter to CSAT reports.

Resolved Rule-based assistant input issue and improved Typebot flow guidance.

Fixed issues with UI destruction on some pages and added redirect link for inbox configuration.

v3.14.0 (2024-08-29)

Call-based Channel Beta Release: Launched the beta version of the call-based channel, enabling users to interact via voice calls within the platform. This feature is designed to enhance customer communication by adding a new, voice-based interaction method.

Web Widget Navigation: Implemented the ability to navigate directly within the web widget using the display_id parameter in the showConversation SDK method, providing more targeted and efficient user experiences.

Client-Side Widget Logging & Observability: Introduced a new ‘widget’ service that enables client-side conversation logging and enhanced observability, allowing for better tracking and debugging of user interactions within the widget.

AI Forwarding Block in Rule-Based Assistant: Added an AI forwarding block to the rule-based assistant, enabling more intelligent and context-aware routing of conversations to the appropriate channels or agents.

Workflow Deployment via Widget Service: The new widget service now supports the deployment of workflows, streamlining the process of integrating and managing complex processes directly through the web widget.

Locale Translation Support for Widget: Added support for multiple locales in the widget, allowing users to interact with the widget in their preferred language, thus improving accessibility and user experience.

Enhanced CSV Reports: Expanded the range of data fields included in CSV report downloads, providing users with more comprehensive insights and analysis capabilities.

Feature Flag for Account Webhooks: Introduced a feature flag that allows administrators to disable account-level webhooks, giving them more control over the integration and data flow within their systems.

Flexible Auto-Resolve Duration: Enhanced the auto-resolve feature by introducing options to set the duration in both minutes and hours, offering more granular control over when conversations are automatically resolved.

Assistant Configuration & Logging Revamp: Revamped the assistant configuration interface and standardized logging practices, ensuring a more consistent and streamlined setup process for administrators.

Business Hours Time Dropdown Enhancement: Added an 11:59 PM option in the business hours time dropdown, giving businesses more flexibility in defining their operating hours.

Bug Fix: Giphy and Unsplash Integration: Fixed issues with the Giphy and Unsplash image search functionalities within the rule-based assistant, ensuring smooth and reliable access to visual content for conversations.

v3.13.12 (2024-08-26)

Fix the select inbox dropdown style in the report page

v3.13.11 (2024-08-26)

Fixed issues with voice and video messages for the Telegram channel.

Removed duplicate dropdown selections from the agent overview and updated the Performance to Agent in the sidebar.

Made improvements to the product fruit feature in betting assistant.

Fixed a bug related to non-existing games for betting assistants.

Fixed agent creation issue when the email already exists in another workspace.

Enhanced payment webhooks and made campaign adjustments.

v3.13.10 (2024-08-21)

Resolved an issue where the typing icon was overlapping with the last message by changing its positioning from absolute to sticky, enhancing user experience.

Addressed a issue by new user authentication.

v3.13.9 (2024-08-20)

Enabled template message updates in webhooks.

Improved speed for the Betting Assistant.

Updated pricing plans.

Enhanced navigation to conversations in widget SDK.

Improved formatting for AI Betting Assistant responses.

Fixed an error preventing Google’s LLM model from running.

Automatically disable CSAT under certain conditions.

Added avatar property into SDK route.

Resolved issue with opening links from widget articles.

Fixed filter clearing issue while navigating between workspaces.

Modified notification display behavior based on content availability.

Fixed bug where only the last tool invocations were used for grounding.

Added Agent Activity section.

Fixed issues with the agent sidebar and its children components in the Reports page.

v3.13.8 (2024-08-15)

Fixed layout shift when the widget loads quickly and conversation history is not loaded. Addressed the issue where a layout shift occurred if the widget loaded faster than the conversation history.

Fixed second widget lazy loading timing issue. Resolved the timing issue affecting the lazy loading of the second widget to ensure it loads correctly.

v3.13.7 (2024-08-15)

Pixel integration and custom scripts in rule-based channels. Added support for pixel tracking and custom script execution within rule-based channels to enhance tracking and customization.

AI: Clustering unanswered questions and notification system for AI training. Implemented clustering for unanswered questions and a notification system to streamline AI training and improve response accuracy.

Fixed greeting message appearing when rule-based channels are enabled. Corrected the issue where the greeting message was displayed incorrectly when rule-based channels were active.

AI: Admin/Agent user ability to train new conversation data for AI assistants. Enabled admins and agents to train AI assistants with new conversation data, improving the AI’s ability to handle queries.

Fixed minor issue in the subscription list change. Resolved a minor issue affecting the subscription list functionality to ensure seamless operation.

Added a ‘today’ option and updated date-time picker logic for reports statistics. Introduced a ‘today’ selection and refined the date-time picker logic to enhance report generation and statistical analysis.

Fixed second widget cookie set issue causing missing session and chat history. Addressed the problem where the second widget failed to set cookies properly, leading to missing session data and chat history.

Fixed audio message recorder distortion on Safari. Resolved the issue where the audio message recorder was distorted on Safari, ensuring clear audio recording.

Changed text for the download conversation report button. Updated the label for the button to make it clearer and more user-friendly.

Fixed the ability to add AI assistants from the AI assistant configurations. Enabled the addition of AI assistants directly from the AI assistant configuration settings for easier management.

Fixed audio message sticky banner appearance for call-based channels. Improved the appearance of the sticky banner for audio messages in call-based channels to enhance user experience.

Fixed agent limit exceeded notification handling. Implemented a system to notify users when the agent limit is exceeded, preventing errors and ensuring smooth operations.

Fixed lazy loading issue with the second widget. Corrected the lazy loading problem to ensure the second widget loads properly and efficiently.

v3.13.6 (2024-08-12)

RudderStack now represents email for pixel if email is present. Updated RudderStack to include email addresses in pixel tracking when available.

Fix setting variable block issue in rule-based channels. Resolved the issue preventing variables from being set properly in rule-based channels.

Enable binding of positional args in logger decorator for AI assistant builder. Added support for binding positional arguments in the logger decorator to improve debugging for the AI assistant builder.

Fixed widget pre-chat form email label default translation. Corrected the default translation for the email label in the widget’s pre-chat form to ensure accurate localization.

Hot-Fix duplicated pool connection actions for AI assistant builder. Addressed the issue of duplicated pool connections to ensure efficient resource management in the AI assistant builder.

Fix for ProductFruits indicator for dashboard. Resolved the issue with the ProductFruits indicator to ensure it displays correctly on the dashboard.

Fix agent bot reports translations updated. Updated the translations in agent bot reports to reflect accurate and localized content.

Fix: widget lazy loading issue with incoming messages. Corrected the problem where lazy loading interfered with displaying incoming messages in the widget.

Update language detection to make tool execution messages localized in AI assistant. Enhanced language detection to ensure that tool execution messages are properly localized in the AI assistant.

Deployed a possible fix for user not being able to see agent messages. Implemented a potential solution to address the issue where users couldn’t view messages from agents.

Fix: update seen method when user opens conversation in widget. Adjusted the “seen” method to accurately reflect when a user opens a conversation in the widget.

v3.13.5 (2024-08-05)

Fix archived conversation in notifications. Corrected the issue where archived conversations were improperly appearing in notifications.

Remove redundant text in conversations. Eliminated unnecessary text to streamline conversation content and improve clarity.

Show load more button if conversations have more items than threshold. Display a “load more” button when the number of conversation items exceeds the defined threshold.

Widget stability improvements. Enhanced the stability of the widget to ensure consistent performance and reliability.

Fixed the issue on Bot not sending information messages to the client. Resolved the problem where the bot failed to send information messages, ensuring proper communication with the client.

Throw message fix for Help Center portals. Corrected the issue with message throwing to ensure accurate and effective communication in the Help Center portals.

Fixed widget title UI issue. Addressed the visual problem with the widget title to ensure it displays correctly.

Added automation tests for Conversation custom attributes. Implemented automated tests to ensure the integrity and accuracy of custom attributes in conversations.

v3.13.4 (2024-07-29)

Fix issue with conversation resolved by user when history is not enabled and user wants to continue the conversation. Ensure that users can seamlessly continue conversations even when the conversation history feature is disabled.

v3.13.3 (2024-07-29)

fix a minor problem with the public API rate limit

v3.13.2 (2024-07-27)

Fix minor widget issue with campaign. Resolve minor issues affecting the widget’s functionality during campaigns for improved performance.

Fix widget minor issue when conversation history is not enabled and agent resolves the conversation. Correct the issue to ensure proper functionality even when conversation history is disabled and the agent resolves the conversation.

Google Analytics support in RB. Integrate Google Analytics to track user interactions and gather insights within RB.

v3.13.1 (2024-07-25)

Minor fixes on autoOpenUnreadConversation config passed to widget when the conversation is created with backend rest APIs and also improve reliability when a conversation is open and user receives a message on different conversation.

v3.13.0 (2024-07-24)

Add configuration for parallel test execution. Enable tests to run concurrently to reduce overall testing time and increase efficiency.

Integrate Claude model as bot LLM. Implement the Claude language model to enhance the bot’s language processing capabilities.

Widget settings API new features:

• Support autoOpenUnreadConversation to automatically open and switch to unread conversations.
• Widget has escapeUnreadView: true by default to skip the unread view by default.
• Implemented “open:last-conversation” and “open:new-conversation” on the toggle method for specific actions.

Updated the React package and documentation with these changes. OG image feature added to article in Help Center portal. Include Open Graph images to enhance article previews when shared.

Fixed widget issue on second widget causing Start conversation button being cut from bottom. Corrected the display issue to ensure the button is fully visible.

v3.12.8 (2024-07-22)

Added tests for agents page.

Implemented various billing changes.

Increased confidence AI language detection.

Enabled Google Sheets in Rule based assistants.

Improved widget functionality.

Fixed read conversation messages counter.

v3.12.7 (2024-07-16)

Changed text for widget tagline from inbox settings. Updated the tagline to better reflect the widget’s purpose.

Improve ‘standings’ tool’s description to AI bot. Enhance the clarity and detail in the tool’s description for better AI understanding.

Fix: mini widget launcher image avatar CSS issue. Correct the CSS to ensure the avatar displays properly in the mini widget launcher.

Fixed spaces in text when using Markdown syntax. Addressed the spacing issues to ensure consistent text formatting with Markdown.

Fix: load second widget in lazy load mode. Implement lazy loading to improve the performance and loading times of the second widget.

v3.12.6 (2024-07-13)

Minor fixes to the SMS notifications

v3.12.5 (2024-07-12)

Added an injury report for the Betting Assistant

Switched the SMS notification provider for Armenian contacts

v3.12.4 (2024-07-11)

Increase e2e automation coverage to include more functionalities and scenarios. Ensure comprehensive testing to minimize undetected issues.

Fix Widget avatar is out of the bubble by correcting its alignment. Ensure proper presentation across all devices and screen sizes.

Fix Second widget cross origin issue with loading in Safari. Address the Sandboxing issues to ensure seamless functionality and compliance with web standards.

v3.12.3 (2024-07-09)

Improved sorting of presented sports fixtures in betting assistant

Resolved ambiguity between region and team names in the betting search

Added support for embedding iframes in Rule-based assistants

Fixed Date Time formatting for bonus data in the betting assistant

Corrected some wrong Armenian translation in Betting Assistant

Added season filter parameter to Betting Assistant’s tool for viewing competition leaderboard

Increased article content limit

Unarchived email conversations

Enhanced AI assistant guard rails

Fixed bug regarding Facebook Pixel events, ignored test environments

Fixed onboarding API errors

Resolved some issues second widget

Enabled API rate limit on all environments

Implemented support for header tags in widget message

v3.12.2 (2024-07-04)

Added support for localized date and time in AI assistant for better user interaction

Introduced custom attributes API for widget contacts for improved customization

Resolved issues with canonical links in help center home page to ensure correct URL referencing

Fixed an issue in help center where H3 headings in the text editor were not displaying correctly in articles

Corrected the display problem of avatars in channel domains

Fixed the display issue where the name of the first selected knowledge-based assistant remained visible when another one was selected

Added validation to prevent the insertion of forbidden symbols in article’s URLs

Fixed the visibility issue of the widget tagline field in the widget builder

Removed an outdated portal events to streamline operations

Added sidebar and checklist support for product onboarding

Implemented a check for checklist eligibility in product onboarding

Introduced internet connection alerts

Fixed issues with the pre-chat, asking for the user’s email twice

Added a new conversation-resolved event to widget SDK listener API

Updated the betting assistant to support a new odds format

v3.12.1 (2024-06-30)

Updated route meta title text and format.

Refined AI custom extensions.

Enhanced user identification on login.

Added search for archived conversations.

Fixed the issue where the AI assistant’s name disappears on page reload.

Resolved issue with Hoory blocks being hidden in rule-based configurations.

Refined error message in survey’s English locale.

Upgraded Hoory mobile app push notification provider API.

Updated email templates to remove unused images and incorporate the new logo.

v3.11.17 (2024-06-27)

Implemented route switching between AI assistant training and editing.

Fixed responsive UI issues on the inbox settings page.

Resolved UI issue for long contact names.

Added API for widget settings.

Ensured conversations are destroyed synchronously with the contact to maintain conversation list integrity.

Fixed bold text rendering in widget messages.

Added functionality to show saved messages and time after help center autosaving.

Introduced a splash screen for AI assistant page loading.

Redirected base custom URLs in the dashboard controller.

Reverted the redirection for base custom URLs in the dashboard controller.

Enhanced the recommendation flow in the betting assistant.

Fixed SQL conditions for automation rules with incorrect attributes.

Fixed bug in AI assistant training related to duplicate article titles.

Corrected inbox names display when names are long.

Fixed chosen filter issue for team, inbox, and label.

Added cross-section routing functionality for AI Assistant page titles.

Created AI assistants report page.

Developed custom AI assistant extensions: https://docs.hoory.com/product/ai-assistant/knowledge-based/extensions/#custom-extensions

v3.11.16 (2024-06-24)

Moved to Google Cloud Storage for hosting static files.

v3.11.15 (2024-06-20)

The LogRocket integration has been removed.

Resolved an issue where navigation back from the edit portal page was not functioning correctly.

Fixed a bug where the message signature was being updated during a user availability check.

The web-sidecar component has been fully retired.

v3.11.14 (2024-06-18)

Resolved an issue with the sidebar’s secondary.

Fixed a performance issue with Canned Responses.

Improved the contact filtering API by handling generic exceptions.

Added a scheduled queue for document deletion to prevent accidental overwriting of files.

Included email and IP address information in event logs.

Added processing capabilities for SMS content in swarm notifications.

Removed meta requests in conversations.

v3.11.13 (2024-06-17)

Enhanced the presentation of tables within article sections.

Updated Betting Assistant instructions to actively promote push notifications.

Improved IP location handling and scaled web worker pods on app-eu1 region for better performance.

Resolved text overflow issues where field text exceeded boundaries.

Fixed several issues reported on Sentry to improve stability.

Deployed a Fix for scrolling to the bottom in the conversion view.

v3.11.12 (2024-06-17)

Resolved a problem causing the widget to fail during campaign initialization.

Fixed an issue where the view would automatically scroll to the bottom after sending files or images.

Refactored the process of retrieving contacts for betting notifications.

v3.11.11 (2024-06-15)

Add option to drop Swarm notification events

v3.11.10 (2024-06-14)

Added support for the identifier IN operator to enhance filtering capabilities within platform contacts.

Improved AI assistants transliteration to enhance accuracy and performance.

Resolved several UI issues related to the Tabs component for a more seamless user experience.

Addressed scrolling issues on Teams and Reports pages to ensure smooth navigation.

Resolved an issue where users could not create labels from the left panel.

The send button will now be disabled when any editor menu is open to prevent accidental sends.

Hoory actions have been extracted into new blocks within rule-based Assistant processing to enhance modularity and maintainability.

v3.11.9 (2024-06-13)

Improve platform contact search API efficiency and identifier filtering

v3.11.8 (2024-06-13)

Resolved the issue where audio messages were not updating correctly without navigation.

Implemented a feature to send notifications to inboxes that have not yet been created.

Adjusted the layout to fill or shrink empty spaces for a more streamlined user interface.

Replaced the old avatar with a new, improved version for better user profile representation.

Corrected the incorrect duration display of audio messages when navigating between conversations.

v3.11.7 (2024-06-12)

Fix lazy loaded widget launcher button loads

v3.11.6 (2024-06-12)

• widget launcher icon better behaviour on dark and light backgrounds

v3.11.5 (2024-06-12)

Resolved intermittent widget loading problems.

Corrected the placeholder text for AI instructions.

Fixed a typo in the tooltip label for the HooryBot BlockCard component.

Implemented multilingual support for default fields in the pre-chat form.

Showing the channel avatar as the widget bubble avatar.

Enabled asynchronous processing of swarm events for better performance.

Refactored the contact update logic and enhanced the bot model handling.

v3.11.4 (2024-06-11)

Improve handling of contact private custom attributes

Add guardrail for AI response validation

v3.11.3 (2024-06-10)

Enhanced performance by introducing lazy loading for the widget.

Updated AI Assistant instructions to ensure some tools operate in a time-sensitive manner.

Added a new guardrail feature to the AI Assistant configuration.

Implemented SEO improvements on the My Hoory pages.

Fixed synchronization issues with the AI Assistant notifications endpoint.

Optimized Betting Assistant team name search by using the swarm API instead of the stats API.

Added functionality for Euro bet search to the Betting Assistant.

Introduced debug commands for AI Assistant handling in the message processing system.

Fixed My Hoory domain URLs in inbox configuration.

v3.11.2 (2024-06-07)

Add Push Notification Integration to the Hoory Betting Assistant

v3.11.1 (2024-06-06)

Improved notification API message contents.

Enhanced competition search for the Betting Assistant.

Improved historical search tool for the Betting Assistant.

Introduced an expiration mechanism for Betting Assistant sessions.

Added support for sending notifications via SMS.

Enhanced the AI assistant description by extending its length and adding instructions.

Added an agents query parameter to filter the Teams API.

Fixed the problem with some remote IPs on the events.

v3.11.0 (2024-06-04)

Fixed the SEO issue in Help Center links by removing the ‘nofollow’ attribute.

Added the AI Betting Assistant with Armenian back-translation.

Removed the X channel from the list of channels in the inbox.

Introduced a new API for platform endpoints to enhance contact filtering and multi-channel notifications.

Resolved a minor scroll area issue in the conversation view.

Added a new conversation archive feature to the conversation list.

Fixed the email parameter merging issue for import notifications.

Corrected a typo in the business hours text.

Enhanced the few-shot prompt for transliteration in AI assistants.

v3.10.11 (2024-05-30)

Fixed the problem with right-click in the conversations view

Brought back end of conversation button to the widget

Updated Betting Assistant to enable bettter user profile fetching

Integrated Swarm Push Notifications into Hoory Betting Assistant (Endpoint Wireframe)

Added enable signature icon in conversation editor form contacts page

Fixed alert color and transcript button

Add “disable connect to support” option for AI assistants

v3.10.10 (2024-05-27)

Added country name mapping in conversations.

Included extra inbox pricing.

Fixed icon issue in widget with campaign.

Fixed attached file issue in the new message section.

Fixed header white color and changed link color.

Fixed endless loop in the confirmation email.

v3.10.9 (2024-05-25)

Displaying the campaign in the widget on mobile screens causes a UI issue; this fix addresses the problem.

v3.10.8 (2024-05-24)

Hide the performance report section

Add Dockerized end-to-end tests

Fix the Hooray second widget with hidden bubble

Fix submenu position issue in the dashboard

Fix context menu conversation

Fix message order from Betting Assistant

v3.10.7 (2024-05-23)

Added widget minimize functionality.

Fixed event data handling issues, including missing sender and image attachments with predefined responses.

Corrected translations for Russian and Farsi widgets.

Addressed application crashes when the number of conversations reaches 1500.

Generalized AgentBot core functionality for better compatibility with different large language models.

Implemented right-to-left (RTL) support for widget.

Disabled email collection in inbox settings for Hoorybot.

Removed dictaphone functionality from the Talk to Hoory web.

v3.10.6 (2024-05-20)

Fix a internal problem with AI assistant service

v3.10.5 (2024-05-19)

Improvements to Talk to Hoory include stopping the call after finishing the conversation and adding the link to download the app

v3.10.4 (2024-05-18)

Added an attribute to open in new window icon in the widget.

Incorporated Hoory variables in rule-based assistant.

Improved talk to Hoory characters and voice.

Updated conversation performance optimizer trigger limit.

Enabled deletion of agent bots without deleting messages.

Ensured only published rule based assistants are shown in the inbox select list.

Added country to automation list.

v3.10.3 (2024-05-14)

Creating new accounts is now possible without any issues.

The “Require Action” type is correctly hidden for unread messages.

Attachments persist correctly when switching between conversations.

Running the web widget SDK script and binding scripts no longer causes issues.

Multiple fixes were made to billing authentication and event handling issues.

Upgraded the GPT model version to GPT-4o for the knowledge-based assistant, enhancing its capabilities.

Improved response time for the “Talk to Hoory AI” feature, providing faster and more efficient interactions.

v3.10.2 (2024-05-10)

Resolved mismatch between team and market for Betting Assistant.

Fixed three-dot menu visibility issue on widget reopening.

Increased web workers shutdown grace period to fix interrupted task problem.

Added missing sport alias for E-Basketball for Betting Assistant.

Added feature for auto-hiding conversations when the conversation number limit exceeds.

Fixed translated Arabic and Farsi locale in the widget.

Added summarized conversation into private note for human agent upon conversation handoff.

v3.10.1 (2024-05-07)

Corrected grammatical errors in interface prompts.

Eliminated the page option from the query for canned responses in conversations.

Implemented the exclusion of articles without categories from being saved.

Enabled support for RTL languages in widgets.

Implemented the capability for a page to accommodate two widgets.

Integrated Sentry into the PBX script for enhanced error monitoring.

v3.10.0 (2024-05-05)

Introducing Talk to Hoory, the Hoory AI voice assistant.

Added tooltip functionality for improved user experience on dashboard pages.

Introduced betting search feature with market integration for enhanced capabilities of the betting assistant.

v3.9.23 (2024-05-02)

Add searching for bets with feedback on invalid parameters to betting assistant extension

v3.9.22 (2024-05-02)

Bump the output token limit for the AI assistant’s transliteration

v3.9.21 (2024-04-29)

Canned Response Fix: Rectified issues related to canned responses to ensure accurate and reliable usage.

Actions Issue Fix: Addressed issues imxpacting actions functionality to improve overall system performance.

Language Understanding and Translation Enhancement: Enhanced the bot’s language understanding and translation capabilities for more accurate and nuanced interactions.

Betting AI Historical Events Search Tool: Integrated a new tool enabling historical event search functionality within the Betting AI module.

AI Extensions Translation Update: Corrected outdated translations within AI extensions to maintain accuracy.

Voice Model Prompt Addition for Named Entities Recognition: Added prompts to the voice model to enhance recognition of named entities.

API Channel Blank Notification Error Fix: Resolved errors causing blank notifications in the API channel to improve user experience.

Hoory Widget Unavailability Logic Update: Updated the logic governing Hoory widget unavailability for enhanced performance.

Game Category Count Tool Addition: Added a new tool to retrieve the count of games in different categories for better analytics.

API Cache Disabled: Disabled caching for inbox, label, and team APIs to ensure real-time data accuracy.

Twilio Media Handling and Playback Tracking Refactor: Restructured Twilio media handling and playback tracking for improved efficiency.

Web Deployment Probe Refactor for Reliability: Reworked web deployment probes to enhance system availability during deployments.

v3.9.20 (2024-04-25)

Introducing the ability for workspace owners to create new accounts.

Resolved an issue causing email replies to go undelivered in certain application regions.

v3.9.19 (2024-04-23)

Updated logo to a fresh, new look.

Added default conversation auto-resolve duration for smoother workflow.

Fixed the workspace banner switch issue.

Implemented pagination for easier management of canned responses.

v3.9.18 (2024-04-19)

AI assistant name is now displayed on the AI assistant management page for easier identification and organization.

Implemented refactor to a knowledge-based AI assistant system, resulting in optimized performance for delivering more accurate and efficient answers.

Addressed issues with webhook connectivity, ensuring all messages are successfully reaching the webhook servers.

v3.9.17 (2024-04-16)

Resolved shadow issue in the article editor, ensuring a smoother editing experience.

Betting Assistant Enhancement: Implemented individual player statistics management within the Betting Assistant feature, providing more comprehensive insights for users.

Widget SDK Update: Introduced manual link management capability to the Widget SDK, empowering developers with greater control over link integration.

v3.9.16 (2024-04-15)

Implement a new editor for article sections, allowing seamless table functionality.

v3.9.15 (2024-04-15)

Upgraded to GPT-4 Turbo: Leveraging the advanced capabilities of GPT-4 Turbo, our betting assistants now offer even more accurate predictions and insightful suggestions.

Enhanced Betting Search: We’ve fine-tuned our search capabilities, enabling users to find relevant betting information more efficiently, ensuring a smoother betting experience.

Market ID Integration: With the addition of Market ID to the bet slip, users can now easily identify selected markets, streamlining the betting process and reducing confusion.

Improved Help Center Editor: Our Help Center editor has been revamped for greater ease of use and efficiency, empowering administrators to create and manage support content more effectively.

v3.9.14 (2024-04-15)

Now track “Contact Updated” event.

v3.9.13 (2024-04-12)

Resolved translation key issue that was causing discrepancies in localized content.

Emojis now display correctly in horizontal charts with adjusted colors for improved visualization.

v3.9.12 (2024-04-11)

Minor fixes in call channel transcriptions

v3.9.11 (2024-04-11)

Release Call-based channel for limited beta

Fix the problem CSAT report emoji order

v3.9.10 (2024-04-11)

Resolved issue with the betting assistant encountering errors with invalid date and time filters.

Enhanced the link format for games within the betting assistant.

v3.9.5 (2024-04-09)

Fix a minor bug with Sentry not recording traffic

v3.9.4 (2024-04-08)

Resolve the issue of the widget switch causing confusion within conversation contexts.

Address the recurring issues in Sentry and conduct a comprehensive overhaul.

Implement a change in the Twitter logo.

Perform the chore of updating the logo.

v3.9.3 (2024-04-03)

Fix the problem with the Hoory bot preview chat sessions.

Fix the problem with account creation’s internal server error.

v3.9.2 (2024-04-03)

Fix the problem with IP blocking after gateway migration

v3.9.1 (2024-04-03)

Add feature toggle for call channel

v3.8.8 (2024-04-02)

Added a new Call-based Channel Limited Access

Fixed issue with hiding the “My Hoory” new tab link when no channel ID is presented

Made fixes to internal reporting events

v3.8.7 (2024-04-01)

Fix the problem with Hoory bot database indices

v3.8.6 (2024-03-29)

Resolved issue with oversized Hoory Bot chat sessions.

Implemented a fix to prevent the unnecessary display of uploading messages.

Addressed the problem with payment event IP addresses.

v3.8.5 (2024-03-28)

Fix pricing page problem

v3.8.4 (2024-03-27)

Integrated product fruits for a streamlined onboarding process.

Resolved pricing bug on suspend page for smoother user experience.

Improved widget UI to prevent disruption from large content.

Enhanced widget performance for faster loading and smoother interactions.

v3.8.3 (2024-03-26)

Implemented the integration of a new feature allowing users to track fruit products within the dashboard application.

Successfully resolved the bug causing the toolbar to malfunction on the pre-chat form, ensuring smooth functionality.

v3.8.2 (2024-03-26)

Addressing frequently occurring minor issues identified in Sentry and implementing enhancements and refactoring in the database management system to optimize performance and functionality.

v3.8.1 (2024-03-22)

Expand button disabled for windowed chats.

Cleanup and reorganize bot service for better readability.

Fixed issue with Hoory cache causing problems.

Fixed delete from AI assistant knowledgebase for articles.

v3.8.0 (2024-03-19)

Optimize reporting data queries

Fix the issues on widget lower screen sizes

Fix the issue with AI assistant help center data source

Add support for different LLM for knowledge based assistants

v3.7.39 (2024-03-18)

Fix an issue with widget bubble launcher when user wanted to use expanded version

v3.7.38 (2024-03-17)

The app’s functionality has been bolstered with enhancements addressing minor issues, alongside refinements to the Sentry configuration for heightened performance and stability. Additionally, optimizations have been implemented to ensure smoother operations and better error handling within the application.

v3.7.37 (2024-03-16)

Google Translate is now enabled for everyone by default and has been removed from integrations.

Disabled non-working integrations in Hoory Bot.

Feature: Improved widget open/close animation.

Fix: Animation opening when placed on the left.

Fixed the problem with hanging confirmation emails.

Enhanced error tracking for dashboard and widget configuration.

v3.7.36 (2024-03-13)

Stop sending transactional logs for the app-eu1 region

v3.7.35 (2024-03-12)

Implemented the ‘ip’ method in Rudderstack for enhanced functionality.

Conducted a comprehensive refactor of IAM members and database backup settings for improved efficiency.

Resolved an issue where an undesired message was being displayed in the last message, and addressed the counting discrepancy.

Successfully addressed and resolved issues related to Sentry for enhanced system stability and performance.

v3.7.34 (2024-03-11)

Fix a typo in the trial banner message.

Fix AI assistant rule extractor regex to allow URLs in the action part

Enable Sentry performance monitoring for Web backend

Fix the issue with undefined window variable

v3.7.33 (2024-03-08)

Addressed: The mobile widget audio warning banner now displays in the correct position.

Rectified: The welcome message no longer supports variables.

Resolved: The scrolling problem on IOS 17.4 has been fixed for improved user experience.

v3.7.32 (2024-03-07)

Update widget to final UI and fix minor issues

v3.7.31 (2024-03-06)

Retrieve the Google Translate key from the environment file.

Incorporate CORS headers into the widget.

Address and resolve issues within the widget’s help center.

v3.7.30 (2024-03-05)

Widget help center breadcrumb issue fixed

v3.7.29 (2024-03-05)

Enhanced media experience: Introducing “Open in New Tab” for a seamless content exploration.

Resolved prechat challenges for non-rule-based inboxes, ensuring a smoother experience.

Improved file upload in preview messages for Typebot, enhancing communication reliability.

New Widget Help Center introduced, providing a convenient resource for guidance.

Dark mode issue in articles widget fixed, ensuring visual consistency.

v3.7.28 (2024-02-28)

Enhanced Ai assistant knowledge search capabilities.

Added the option to skip prechat when the Hoory bot is enabled.

Introduced Instagram channel story and story reply features to the dashboard.

v3.7.27 (2024-02-27)

Enhancements to internal events.

v3.7.26 (2024-02-26)

Add “reply time for assistant connected inboxes”

Fixed issue with sending audio upon recorder pan release

Corrected event IDs for track analytics

v3.7.25 (2024-02-22)

Resolve the issue of displaying the inbox avatar when the bot is connected to the widget.

Implement a mechanism to trigger the ‘hoory:error’ event if the widget doesn’t exist during initialization.

Rectify translation errors in the AI agent related to proper nouns.

Disable the email collection box when Typebot is enabled to streamline user interactions.

Strengthen the overall infrastructure to ensure improved performance and reliability.

Introduce filters for more efficient searching of conversations within the platform.

Address and fix the issue related to the deletion of agents.

v3.7.24 (2024-02-18)

Fixed: Resolved excessive “Contact Updated” events.

Enhanced: Users can now open Hoory in a new tab for improved navigation.

v3.7.23 (2024-02-15)

Resolved email configuration settings selection issue for seamless setup.

Enhanced AI Assistant Extensions for improved performance and user experience.

Shortened email addresses with over 16 characters in the Agents List for better display.

Fixed CDN problem affecting the Instagram channel for improved reliability.

Improved initial interaction with Hoory rule-based bot in the inbox.

Refactored canonical URL logic for a more robust portal layout.

v3.7.22 (2024-02-12)

Add Canonical links to help center pages

v3.7.21 (2024-02-06)

Added Assistant Multi-Language Audio Messages.

Fixed the Send Audio Message button in widget.

Resolved sidebar issue in the dashboard with open conversations.

v3.7.20 (2024-02-05)

Resolved an issue with the trial box to ensure a smooth user experience.

Introduced a new file input for Hoory bot feature, expanding functionality for enhanced user interactions.

Addressed an issue with the portals page to improve overall stability and performance.

Resolved compatibility issues with Safari on iPhones, ensuring a seamless experience for users on Apple devices.

Completed the resolution of remaining issues related to the portals page and sidebar, enhancing overall system reliability.

Rectified an error in the Emoji Hoory Bot rating system, specifically addressing issues related to empty descriptions.

Adjusted the style of the trial banner for a more visually appealing and cohesive design.

Addressed width limitations in inbox names, ensuring proper display with three dots, and corrected the positioning of green dots.

Implemented a fix to ensure the widget closes the menu appropriately when accessed on mobile devices.

v3.7.19 (2024-01-31)

Fixed billing settings link in banner

Addressed null object fetch in billing subscription

Updated free trial email subject

Improved layout handling with banners

Refactored banner styles using new color scheme

v3.7.18 (2024-01-29)

Resolved an issue where the account ID value was not displaying correctly in the trial banner.

Enhanced the functionality of the betting assistant for a smoother user experience.

Implemented updates to the user interface (UI) of assistants, aligning it with the new design for a more modern and cohesive look.

Restructured the logic for IP retrieval to improve efficiency and maintainability.

v3.7.17 (2024-01-25)

Address the problem with the Rule-based bot CSAT block.

Fix the website inbox channel URL validation issue while inbox creation.

v3.7.16 (2024-01-23)

Upgrade extend trail email interface

v3.7.15 (2024-01-20)

Resolved issues with the Fasttoken tool to enhance performance and reliability.

Implemented measures to ensure the banning of non-load balancer IP addresses, strengthening overall system security.

v3.7.14 (2024-01-19)

Inclusion of additional data sources for AI assistants

Adjustment of DB statement timeout for extended duration

Presentation of the portal upgrade to the pro page for personal users

Integration of Hoory as the Prompt Editor in the AI Website Generator

v3.7.13 (2024-01-15)

Implemented exciting enhancements to inbox settings.

Resolved the inbox creation issue, allowing only Web channel inboxes to select Typebot.

Introduced a beta badge for rule-based Typebots.

Universally renamed Typebot to Hoory-bot.

Addressed the widget’s rendering issues for bold, link, and underlined texts.

Corrected a problem with greeting messages causing duplicate messages.

v3.7.12 (2024-01-14)

Enhancements to Infrastructure System

v3.7.11 (2024-01-12)

Fixed Hoory welcome message window issue.

Fixed widget bubble icon placement.

Fixed the close widget button display issue.

Added Hoory widget bubble to the app panel.

v3.7.10 (2024-01-10)

Custom reply domain feature has been disabled for new accounts.

We have fixed an issue with the Dream SSO router for single sign-on authentication.

v3.7.9 (2024-01-09)

Fix IP lookup invalid format bug

v3.7.8 (2024-01-09)

AI Assistant: The AI Assistant has been improved for better performance and accuracy.

Email Configuration: The message displayed when changing email configuration has been updated for clarity.

Typebot Redirect: A new “showlink” option has been added for Typebot redirects, along with a button label for easy user interaction.

Typebot Text Input: A minimum length check has been added for Typebot text inputs to ensure valid user input.

v3.7.7 (2023-12-29)

Addressed an issue regarding the fallback solution when the widget messages are not being captured on we socket channel.

v3.7.6 (2023-12-28)

Enhanced Privacy: Hiding Incoming Email Domain Input Field: In our commitment to user privacy, we’ve introduced a feature to hide the incoming email domain input field, providing an additional layer of security for our users.

Bug Fixes: We’ve resolved an issue specific to Safari on iOS that was affecting open redirect links, ensuring a seamless experience for Typebot users on these platforms.

Typebot Automatic Open URL Update: We’ve disabled Typebot’s automatic open URL feature in redirect blocks, allowing for more control and customization in your workflows. Improved Content Handling:

Support for Content Length in Text Input Block: You can now specify content length in the text input block, providing more flexibility and control over the information collected. Enhanced User Experience:

Contact Countries Display: Introducing support for displaying contact countries, making it easier for users to manage and understand the geographic context of their contacts.

Messages Long Pulling Implementation: We’ve implemented long pulling for messages, optimizing the performance and responsiveness of Typebot. User Interface and Connectivity:

Fix Widget UI Display Issues: We’ve addressed and fixed various widget UI display issues, ensuring a polished and consistent user interface experience.

Typebot Connect Support: Introducing Typebot Connect support, enhancing the connectivity options for users.

v3.7.5 (2023-12-23)

Resolved issue with Typebot email resend functionality.

Fixed UI display on widget after resolving conversations.

v3.7.4 (2023-12-22)

Add a slug field to articles

v3.7.3 (2023-12-21)

Hidden “Send Transcript” on Conversation List

Smoothed My Hoory UI Issues

Enhanced Text Formatting (Type, Link, Bold, Italic)

Resolved Typebot Webhook Problem

v3.7.2 (2023-12-20)

Correction in the verification code and ensure that the email format is accurate.

Fix the routing issue in my Hoory ingress.

Fix IP blocking

v3.7.1 (2023-12-19)

Minor bugs are fixed regarding vue templates

v3.7.0 (2023-12-18)

Resolved a bug causing issues when the bot system message is empty.

Introducing the new “My Hoory” service for accessing web widget.

Addressed and solved problems related to contact block/unblock functionality.

Added the Typebot connect to support option in the Hoory block feature.

Fixed the issue of the text box not clearing after changing the conversation.

Locale problem fixed for improved localization.

v3.6.20 (2023-12-19)

Resolved a bug causing issues when the bot system message is empty.

Introducing the new “My Hoory” service for accessing web widget.

Addressed and solved problems related to contact block/unblock functionality.

Added the Typbot connect to support option in the Hoory block feature.

Fixed the issue of the text box not clearing after changing the conversation.

Locale problem fixed for improved localization.

v3.6.19 (2023-12-15)

Resolved IP problem for a more stable platform.

Implemented redirect feature in widget and adapter.

Fixed context window limit issue and upgraded models.

Solved billing date problem for accurate billing processes.

v3.6.18 (2023-12-14)

Default features set on create inbox.

Updated OpenAI models to version “gpt-3.5-turbo-1106.”

v3.6.17 (2023-12-07)

Resolved an issue where clicking on notifications caused errors.

Fixed broken links and improved timestamp display.

Resolved a type error related to audio alerts.

Updated billing and trial banner text for clarity.

Improved queue status visibility and widget functionality.

Restructured conversation reply mailer for efficiency.

Added a new UI dialog for the AI assistant extension.

v3.6.16 (2023-12-04)

The widget issues regarding audio recording have been fixed.

Some issues about scrolling in the widget on Safari mobile addressed.

v3.6.15 (2023-12-03)

Fix agent bot replies to empty messages

v3.6.14 (2023-12-01)

Introduced release version for internal use cases.

v3.6.13 (2023-12-01)

Adjust the color scheme of widgets in dark mode.

v3.6.12 (2023-12-01)

Corrected a widget-related problem that was occasionally causing conversation issues.

Resolved the dark mode issue in the widget and fixed a Sentry error.

Adjusted the payload for certain internal events to address issues.

Resolved a conflict error that occurred when attempting to update the assistant.

v3.6.11 (2023-12-01)

Undo the recent changes to reporting filters that have resulted in a database overload issue

v3.6.10 (2023-11-30)

Fix the widget typing issue

v3.6.9 (2023-11-30)

Resolved the widget height issue for a more consistent and visually pleasing display.

Implemented reports filter functionality on select report pages for enhanced data customization.

Introduced widget enlargement capability, accompanied by a full-screen icon for a more immersive experience.

Defaulted sound notification settings to be unselected, allowing users greater control over their notification preferences.

Addressed and fixed the widget issue causing messages not to be received as intended.

v3.6.8 (2023-11-26)

Updates to the billing service internal events

v3.6.7 (2023-11-25)

Enhance the Assistants with action notifications and typing animation.

Feature: The assistant asks for user confirmation before connecting to support.

v3.6.6 (2023-11-24)

Fix loading messages when there is an image in list

v3.6.5 (2023-11-24)

Fixed an issue causing an issue when the user goes offline and online on the widget

Resolved an issue where sending an image to the widget was causing issues sometimes

v3.6.4 (2023-11-24)

Deleted: “Type bot order changed” functionality.

Changed: Default email sender configuration.

Refactored: Conversation reply mailer to utilize inbox.

Added: Resolved issue with payment method addition.

Fixed: Email method not found issue.

Fixed: Not showing a message on receive.

Fixed: Typing agent issue.

v3.6.3 (2023-11-22)

Fix the issue with Agentbot not sending replies

v3.6.2 (2023-11-22)

Transition the Agentbot’s Knowledge database

v3.6.2 (2023-11-22)

Transition the Agentbot’s foundational database to a new system or platform

v3.6.1 (2023-11-20)

Resolved an issue where the greeting was not activated when the chat history

v3.6.0 (2023-11-20)

Various terminology changes to enhance clarity and user experience.

Resolved an issue where greetings were shown twice.

Fixed the queue banner positioning at the top in the widget for better visibility.

Addressed the Rudder Stack null user issue in the billing service, improving reliability.

Temporarily disabled non-functional features in Typebot for a streamlined experience.

v3.5.12 (2023-11-16)

Resolve the issue with resetting password emails.

v3.5.11 (2023-11-15)

Small fix in greeting message

v3.5.10 (2023-11-15)

Fix issues with the widget header popup and greeting message

v3.5.9 (2023-11-15)

Updated the order of display to descending for improved usability.

Introduced a new parser for extracting rules from training notes, enhancing the system’s learning capabilities.

Addressed an issue in the trial version that restricted it to only one agent.

Rolled out an update for the Typebot creation bit, including a new alert for unsupported payment methods.

Fixed a problem affecting line items, ensuring smoother operations.

Corrected an issue in the queue conversation widget that affected the display when switching between previous conversations.

Implemented a system badge for automatically assigning conversations in the queue.

Resolved a problem where clicking outside the options menu in iframes wasn’t functioning correctly.

Addressed the overflow issue in widget conversation items.

Solved an issue where clicking outside a widget unintentionally closed the header menu.

Resolved various problems associated with email templates.

Fixed an issue where the bot’s first message wasn’t displayed correctly after inputting an email.

Introduced a feature to show a greeting message before the user sends their message.

v3.5.8 (2023-11-10)

Include a blocked local storage warning to the widget

Fix the presence of multiple messages from the agent bot disrupts the hidden footer

v3.5.7 (2023-11-09)

Pricing function for Fast Token (FTN) in the Hoory bot

v3.5.6 (2023-11-08)

Feature Enhancement: Added the ability to control audio settings for widgets.

Bug Fix: Resolved an issue related to message loading errors.

Improvement: Improved AgentBot response handling to prevent it from blocking other communication channels.

Feature Enhancement: Introduced an option to hide the widget when the last message in a conversation is a bot input message.

Bug Fix: Corrected the display of the widget footer when selecting a previous conversation.

Bug Fix: Addressed the problem of the footer not displaying correctly when clicking to open an existing conversation.

Database Update: Updated database allocation and maximum storage capacity.

v3.5.5 (2023-11-01)

Address the issue with the Hoory bot icon in the inbox

v3.5.4 (2023-10-31)

Dark mode feature has been removed for a cleaner interface.

Introduced a 3-dot functionality in widget headers for added options.

Enhance integration by enabling the emission of application and web events.

v3.5.3 (2023-10-30)

Added a visually pleasing animation to the chat widget

Resolved agent-bot conversation history overlap issue

v3.5.2 (2023-10-24)

Address the issue of contacts not receiving messages once the conversation has been resolved

v3.5.1 (2023-10-23)

Added Toggle Checkbox for Email CC Replies

Fixed Typo in Account Trial Activation Template

Resolved Widget Conversation Resolution Issue

v3.5.0 (2023-10-19)

Enhanced Error Handling: Eliminated the use of silent error handling for improved visibility and debugging.

Introducing Hoory OAuth Integration: Successfully integrated Hoory OAuth for enhanced authentication and security.

Agent Engagement Time Reporting: Now includes a comprehensive report on agent engagement time, offering valuable insights into agent performance.

Enhanced User Interface for Customer and Payment Details: Improved the user interface to incorporate customer and payment details, ensuring a more intuitive and informative user experience.

Feature Addition: Widget Conversation History: Implemented the ability to view conversation history within the widget for a seamless user experience.

Trial Activation Email Functionality: Added the feature to send trial activation emails, making it easier for users to get started with our product.

Typographical Error Corrections: Resolved typographical mistakes and grammatical errors for a smoother user experience.

Unattended Conversations Reporting: Introduced a report for unattended conversations to track and manage unaddressed customer interactions.

Dark Mode Persistence: Enhanced dark mode to sync and persist user preferences across sessions, offering a consistent user experience.

File Attachment Button in Email Inbox Contacts Panel: Added a convenient file attachment button in the contacts panel of the email inbox for simplified file sharing.

Improvements in Bot Conversations: Optimized and enhanced bot interactions for more effective and engaging conversations.

v3.4.18 (2023-09-26)

Implemented email templates, enhancing communication efficiency and consistency.

Integrated Language Guard and fine-tuned prompts for improved user interaction and understanding.

Updated privacy policy and terms & conditions links to ensure compliance and transparency with users.

Resolved the issue related to emoji panel size, enhancing the overall user interface experience.

Optimized conversations count performance to improve responsiveness and efficiency.

v3.4.17 (2023-09-12)

Adjust the structure of the email template.

v3.4.16 (2023-09-08)

Enhanced user experience: A toast message will now appear when attempting an action without selecting a category.

Enhanced agent bot translation behavior for improved performance.

Resolved an issue related to the inbox queue flag, ensuring smoother functionality.

v3.4.15 (2023-09-06)

Fix the issue related to the context chunk in the agent bot.

v3.4.14 (2023-09-05)

Added missed chats to agents reports.

Enhanced confirmation and invitation email styles.

Implemented automatic invoice generation following subscription updates.

Improved AgentBot knowledge base behavior.

Introduced an event emitter for conversation and contact models.

Resolved the issue preventing articles without categories from being published.

v3.4.13 (2023-08-29)

Improvements in Armenian conversation for AgentBot

Fix an issue profile name overflowing.

The issue with the empty billing page has been resolved.

v3.4.12 (2023-08-24)

Rectify the assignment of online status for agents.

Revise the default order of conversations to be in descending.

Integrate a workspace switch button into the sidebar.

Address the issue where scripts are displayed after creating an inbox.

Enhanced the code of the widget for optimization.

v3.4.11 (2023-08-22)

Improved Agent Bot code for enhanced performance.

Enhanced audio recorder functionality in the widget.

Added conversation order picker for better user control.

Introduced plan comparison and discussion features to the suspended page.

Fixed horizontal overflow issue on the conversation page.

Adjusted contact support icon viewport for improved visibility.

v3.4.10 (2023-08-17)

Enhanced Sidebar Menu: The sidebar menu has improved, now showcasing the user’s Profile Image, name, and email. This personal touch adds a more customized and user-centric feel to the interface.

Seamless Support Connection: We’ve introduced a new feature by adding a “Connect to Support” button. This addition aims to streamline the process of reaching out for assistance, ensuring users can access help effortlessly when needed.

Effortless Account Switching: A “Switch Account” button has been incorporated to provide more flexibility. This enables users to toggle between different accounts without any hassle conveniently.

Smart Auto-Assignment Queue: With the implementation of an auto-assignment queue, tasks are now intelligently distributed, optimizing efficiency and ensuring a balanced workload among team members.

Expanded Conversation Search: Users can now delve deeper into their conversations with the introduction of the “Load More” feature. This enhancement allows for comprehensive browsing of conversation history, improving overall navigation.

Engaging Trial Banner: A new trial banner, accompanied by the default banner, has been introduced. This addition aims to provide users with an enticing opportunity to explore premium features and services.

Smoother Typing Experience: We’ve tackled the issue of widget scrolling during typing, ensuring a smoother and more uninterrupted interaction within the platform.

Intuitive Billing Process: An intermediary billing page has been integrated, enhancing the clarity and user-friendliness of the billing process, and making it easier to understand charges and payment details.

Enhanced Channel Compatibility: We’ve addressed concerns related to the Facebook and WhatsApp channel APIs, optimizing their performance and ensuring seamless communication through these channels.

v3.4.9 (2023-08-02)

Fixed an issue where notification error messages were not being displayed correctly.

Resolved the problem with the Notea iframe displaying the wrong instance.

Improved the records count in the conversation search box.

v3.4.8 (2023-08-01)

Improve block functionality and address the dark mode issue on the plans page.

v3.4.7 (2023-07-28)

Address the issue of the widget iframe src being reset twice.

v3.4.6 (2023-07-28)

Correcting the call to the widget reset results in an extra entry in the history

v3.4.5 (2023-07-28)

Fixed dark mode issues for improved visual experience.

Implemented a new, sleek UI after payment processing.

Added Canny Single Sign-On (SSO) for streamlined user authentication.

Introduced startup subscription option for enhanced access and benefits.

v3.4.4 (2023-07-14)

Implement the dark mode functionality

Rectify bugs and enhance performance

Add tag manager

v3.4.3 (2023-07-06)

Enhancements were made to the training and subscription pages to improve their appearance and functionality.

Introduce the option to handle multiple subscriptions within a single parent subscription for better management.

v3.4.2 (2023-06-30)

Fix the problem with not allowing continue the conversation after resolving in the inbox with enabled “allow continue the conversation after resolve” feature.

v3.4.1 (2023-06-29)

Improve the Armenian bot’s responses

Incorporate the Dream SSO endpoint

Resolve the issue related to saving the training notes

v3.4.0 (2023-06-24)

Personal plan limitations were removed, custom API removed, and inbox limits raised.

Fixed the issue of confirm button overlapping in the date picker.

Added the feature of domain email DNS setup.

v3.3.10 (2023-06-19)

Address small issues with conversation filters and implement improvements to the contact ban feature.

v3.3.9 (2023-06-16)

Resolve an internal packaging issue within the bot service.

v3.3.8 (2023-06-15)

Improved Agent Bots with faster response times and enhanced contextual understanding.

Added Conversation Tab State Saving, allowing users to switch between conversations without losing progress.

Introduced custom IP blocking with time window and hardened IP block restrictions for improved security.

v3.3.7 (2023-06-14)

Resolve the issue pertaining to the presentation of public help center pages.

v3.3.6 (2023-06-14)

Fixed issue where blocked visitors were able to send messages in ongoing conversations.

Introduced support for creating accounts using Gmail OAuth for non-business users.

v3.3.5 (2023-06-12)

Added “Talk to Human” feature to connect to the support tool, providing users with direct access to human assistance for their queries and concerns.

Fixed the issue with the iframe unread message view, ensuring all messages within iframes are appropriately displayed and marked as read when accessed.

v3.3.4 (2023-06-08)

Resolved the issue with the conversation filter state for saving.

Implemented the feature to allow the usage of personal email addresses for creating an account, in addition to business emails.

v3.3.3 (2023-06-07)

Clarification on the error messages related to the failure of creating inboxes.

v3.3.2 (2023-06-05)

Enhance the quality of the bot responses

v3.3.1 (2023-06-05)

Inbox Limit Increase: Personal inboxes can now hold 5, team inboxes 8, and business inboxes 13.

Conversation Filters: Save and restore filters for streamlined conversation management.

v3.3.0 (2023-06-04)

Enhance the agent bot by incorporating connectivity for support purposes.

v3.2.9 (2023-06-03)

increase the inbox limit for all plans.

v3.2.8 (2023-06-02)

Remove the credit card required for the subscription.

Improve error messages for account inbox and agent limit.

Enable the use of a single email for multiple subscriptions.

Resolve the website widget bug affecting availability hours.

Fix the problem of personal plans on billing portal categories.

v3.2.7 (2023-05-30)

Enhancements to the bot service for code optimization.

v3.2.6 (2023-05-30)

Enhancements to billing and portal functionality.

Optimizations for bot response time and addressing overload issues.

v3.2.5 (2023-05-30)

Resolved issues with the widget SDK’s reRun method.

Revised session logic and configuration loading in the subscription portal.

Resolved an agent name encoding problem on the widget.

Addressed the majority of encountered Sentry errors.

Updated the email logo to be sourced from AWS S3.

v3.2.4 (2023-05-26)

Resolved the issue of high load on the live reports page, ensuring smoother performance.

Introducing a feature enhancement that allows the re-initialization of the widget within the SDK.

v3.2.3 (2023-05-25)

Improvements in the subscription page

v3.2.2 (2023-05-24)

Made significant improvements to the bot responses, resulting in more accurate and helpful interactions with users. Expanded the multi-language support capabilities, enabling the bot to understand and respond in multiple languages with greater proficiency.

Addressed the issue related to logo alignment in emails, ensuring consistent and visually appealing presentation.

Resolved mobile and tablet responsive design issues on the subscription page, providing a seamless and optimized user experience across various devices.

Rectified the widget problem occurring specifically in dark mode, ensuring smooth and error-free functionality for users.

v3.2.1 (2023-05-23)

Resolved the issue with the conversation error page

v3.2.0 (2023-05-22)

Introduced a new feature for agent bots, enabling them to receive and send voice messages exclusively in English. This enhancement allows Hoory agent bots to understand and respond to voice messages effectively, improving the overall user experience.

Added audit log to the dashboard. The audit log captures and displays a comprehensive record of system activities and events, enhancing transparency and accountability. Users can now conveniently access and review the audit log directly from the dashboard, promoting effective monitoring and analysis of system actions.

Fixed limitations with agent messages in the inbox, ensuring that agents can manage and interact with messages without encountering any restrictions or issues.

Fixed issues related to avatars in Docker images, ensuring that the avatars are displayed correctly.

Addressed problems with the Brazilian Portuguese (pt-br) translations, ensuring accurate and reliable translations throughout the application.

Resolved a problem with incorrect widget embed settings, ensuring that the widget is configured properly and functions as intended.

Tuned the application’s resource allocation to optimize performance and handle higher loads efficiently. This adjustment ensures that the application can effectively handle increased traffic and demands without compromising its stability or responsiveness.

Resolved a problem related to the rendering of voice messages after they are sent or received. The fix ensures that voice messages are displayed correctly and consistently, enhancing the overall usability of the feature.

v3.1.3 (2023-05-20)

Address the issue of sluggishness on the platform.

v3.1.2 (2023-05-20)

Removed the requirement of a card for team subscription.

Fixed issue where blocked visitors could still send messages.

v3.1.1 (2023-05-19)

Modify the IP blocking capabilities so that the blocked IPs remain restricted for a duration of just two days.

v3.1.0 (2023-05-19)

Enhanced widget functionality: Users can now send and receive voice messages directly from the widget, enabling dynamic communication experiences.

Implemented avatar support in the SDK: Personalize user profiles with avatar images for a more engaging experience.

Enhanced widget security with IP blocking: Protect against unwanted visitors by blocking specific IP addresses.

v3.0.7 (2023-05-18)

Resolve the issue pertaining to the creation of agent bots.

v3.0.6 (2023-05-17)

Enhancing the user experience by implementing a feature that saves and stores conversations to filter and sort on local storage for reuse and retrieval.

Enriching the notification system by incorporating a variety of new sounds provides users with a broader range of options to customize their alert preferences.

3.3.5 (2023-05-16)

Added a “Switch Account” button to the suspended page, allowing users to change their accounts quickly.

Made significant improvements to RTL (Right-to-Left) support, enhancing the overall experience for users who prefer this reading direction.

Fixed the sentry error handler, resolving issues related to error reporting and ensuring smoother error handling within the system.

v3.3.4 (2023-05-16)

Addressed inbox limitations for personal plans.

v3.3.3 (2023-05-15)

Improve the reliability of bot responses.

v3.3.2 (2023-05-14)

Introducing enhanced RTL with an improved and seamless experience.

v3.3.1 (2023-05-13)

Resolve the issue related to serving assets on the widget.

v3.3.0 (2023-05-12)

Enhancements:

Added Facebook Messenger Inbox channel for enhanced communication with users.

Integrated OpenAI GPT for reply suggestion and summary generation, improving response quality and efficiency.

Improved RTL (Right-to-Left) support and introduced a better RTL typeface for enhanced readability.

Introduced chat priority labeling feature for better organization and management of conversations.

Enhanced chat filter functionality for improved search and filtering of conversations.

Cached the dashboard app on the first load for improved performance.

Improved vertical overflow scroll on the BackButton element.

Bug Fixes:

Fixed an issue with handling spaces in CC/BCC email lists.

Resolved a bug related to fallback phone number search in WhatsApp event processing.

Fixed an inconsistency in the report and summary for metric counts.

Removed duplicate messages in the WhatsApp channel.

Fixed a pagination bug in the chat list.

This release includes various other minor bug fixes, performance improvements, and code enhancements.

v3.2.7 (2023-05-11)

Improved Input File UI: The input file user interface has been enhanced to provide a better user experience.

Forms UI Overhaul: The user interface for forms has undergone a significant overhaul, resulting in an improved design and functionality.

Enhanced Billing Custom Request: The billing custom request feature has been enhanced to improve its performance and functionality.

Added Export Button to Training Notes Setting Page: A new export button has been added to the training notes setting page, allowing users to conveniently export their training notes.

Upgraded the Bot Large Language Model: The underlying language model powering the bot has been upgraded to a newer version. This upgrade brings improved performance, enhanced language understanding, and expanded capabilities to provide even better conversational experiences.

v3.2.6 (2023-05-10)

Enhancements to Custom Billing Plan

v3.2.5 (2023-05-10)

We’ve made some improvements to the notification table UI.

v3.2.4 (2023-05-09)

Improve the training process by utilizing the title of the training notes.

v3.2.3 (2023-05-09)

We have fixed a problem that was causing issues with updating account features after changing the subscription.

We have made some improvements to our bot answers from the knowledge base.

v3.2.2 (2023-05-07)

We have introduced new pricing options such as Personal, Team, and Enterprise plans with monthly and yearly payment options, in order to cater to the diverse needs of our customers.

We have incorporated new subscription management tools in the billing portal, which makes it easier for users to manage their subscription details.

We have resolved user confusion arising from UI issues related to the conversation attribute feature.

v3.2.1 (2023-05-06)

We’ve added support for the Armenian language.

v3.2.0 (2023-05-05)

New Features on Assistants

Human Handoff: This feature allows the Assistant to transfer the conversation to a human support agent if it is unable to handle a user’s request or if the user specifically requests to speak with a human. This helps improve the user experience and ensures that customers receive the help they need.

Google Search: The Assistant now has the ability to perform Google searches to provide users with the latest data and information. This is particularly useful when users have specific questions or are looking for up-to-date information on a particular topic.

Calculator Access: The Assistant now has access to a calculator for advanced mathematics, which can be used to perform complex calculations and provide accurate results to users.

Improved Answering Capability: Through better integration with the knowledge base, the Assistant’s answering capability has been significantly improved. This means that the Assistant is now better equipped to answer a wider range of user queries and provide more accurate and relevant responses.

UI Improvements and Fixes

Name Display Fix: A bug that caused the UI to not display properly when the name of the customer was missing has been fixed. This ensures that the UI is always functional and user-friendly, regardless of the information that is available.

Color Contrast Improvement: The UI has been updated to improve color contrast, which makes it easier for users to read and navigate. This helps ensure that the product is accessible to all users, including those with visual impairments

v3.1.7 (2023-05-02)

The Widget SDK has undergone some minor modifications.

v3.1.6 (2023-05-02)

We’ve added a new conversation assignment limitation feature that enables you to control the number of conversations assigned to each team member. With this feature, you can distribute the workload more evenly among your team members, prevent overload, and ensure that every conversation is handled promptly and efficiently.

Removed the ability to delete conversation messages. We understand that some users found this feature useful, but after careful consideration, we have decided to remove it from our product. This change is intended to ensure that your conversations remain secure and protected from accidental or malicious deletion.

Resolved the issue with reporting client IP addresses that caused inaccurate data collection. With this fix, you can now trust that the IP addresses recorded in your analytics reports are reliable.

Introducing the new visitor IP location lookup feature! You can now easily track the location of your website visitors and gain valuable insights into their geographic distribution. This feature is designed to enhance your data analysis capabilities and provide more meaningful information about your audience.

v3.1.5 (2023-05-01)

The user interface has undergone a significant overhaul to make it more intuitive and user-friendly. We have updated the design language, making it more consistent and visually appealing.

Navigation has been simplified, and the layout has been optimized for ease of use. Users will find it easier to find the features they need and complete their tasks.

We are committed to making our application accessible to all users, regardless of their abilities or disabilities. We have implemented several accessibility improvements to ensure that everyone can use the application with ease.

We have optimized the application’s performance to handle higher loads, ensuring that it remains responsive and reliable, even under heavy usage.

We have implemented several performance tuning measures, such as caching frequently accessed data, optimizing database queries, and reducing server response times.

These enhancements will improve the overall performance of the application, resulting in faster load times and smoother operation.

v3.1.4 (2023-05-01)

We have implemented a series of security patches in this release to enhance the safety and security of our platform.

v3.1.3 (2023-05-01)

In the previous version, there was an issue with the from email address when sending emails through the email channel. With this release, we have resolved this issue, and the from email address will now be sent from the email sender.

This fix will ensure that all emails sent through the email channel are delivered with the correct from email address, and recipients can easily identify the sender.

v3.1.2

Overall UI improvements: We have made enhancements to the UI, including improving the layout, colors, and typography, to create a more modern and streamlined look and feel.

Security improvement for email channel: We have added advanced security measures to our email channel, ensuring that all emails are protected from unauthorized access.

v3.1.1

Revamped the User Interface with a fresh new look and feel. Added new icons to provide a more intuitive user experience.

Resolved the bot configuration setting invisibility issue that caused inconvenience to the users.

v3.1.0

Improved automation rules with new conditions and operators

Now, our automation rules offer more flexibility and precision than ever before. We’ve introduced three new conditions: email, phone number, and conversational language. You can now set up targeted automation rules based on these data points. Furthermore, we’ve added new operators like ‘contains’, ‘does not contain’, and ‘starts with’ to give you even more control over your automation criteria. For example, you can create an automation that assigns conversations to your Customer Success team and applies a priority label if an email contains the company name of an important client.

Copy links to messages

We’ve added a new feature that allows you to copy links to messages. With just a few clicks, you can share specific messages with your team and provide them with the necessary context.

Edit agent availability status as an admin

As an admin, you can now set an agent’s availability status to online, busy, or offline. This feature is easily accessible via Settings -> Agents -> Edit (for a particular agent).

Quick message actions with right-click

Now, you can quickly perform actions on messages with just a right-click. You can copy, translate, copy the link to a message, or delete it with ease.

Other updates and improvements

We’ve made several other enhancements to our platform, including support for message-updated events in the Telegram channel, the ability to download heatmap reports, support for routing in the email channel using ex-original-to in the email header, and support for sending multiple attachments to WhatsApp inbox. We’ve also improved our reporting metrics calculations and introduced advanced IndexDB-based caching for common objects like inboxes and labels. Additionally, we’ve enhanced our contact import functionality and addressed numerous bugs.

New Languages: Icelandic

We’ve added support for the Icelandic language, making our platform accessible to even more users worldwide.

New pricing plans

We’re excited to introduce our new pricing plans, designed to better cater to the needs of our diverse customer base. With Personal, Team, and Business plans, we’re confident that we’ve got you covered.

Our Personal plan is perfect for individuals or freelancers who want to keep their communications organized and streamlined. It includes all the essential features of our platform, such as inbox management, automation, and reporting, at an affordable price.

For teams that require more advanced collaboration and reporting features, we recommend our Team plan. This plan offers everything in the Personal plan, plus additional features like team inbox, collaborative assignments, and team reporting.

Our Business plan is ideal for larger organizations that need enterprise-level features like advanced security and compliance, custom integrations, and dedicated support. This plan offers all the features of the Team plan, plus additional features like priority support, custom analytics, and user management.

v3.0.7

We have resolved an issue in the bot creation/update process that was caused by the inability to encode ongoing URLs. This fix ensures that the bot can now properly handle ongoing URLs, which may have previously caused errors or unexpected behavior during the creation or updating of bots.

v3.0.5

Due to response formatting instability, we have temporarily disabled the bot-human handoff feature for the beta release. We apologize for any inconvenience this may cause and will work to resolve this issue as quickly as possible.

We’re excited to announce that we’ve added a new Email Inbox channel to our platform, allowing you to manage and respond to incoming emails directly from Hoory. This feature streamlines your customer support process and helps you stay on top of all your incoming messages in one place. Simply configure the channel to connect your inbox, and you’re all set!

v3.0.4

We have addressed a recent issue where customers were experiencing difficulty logging into our billing portal due to conflicts with older accounts. This issue has since been resolved.

In addition, we have made several enhancements to our bot service. To improve performance, we downgraded to GPT3. Furthermore, we have strengthened the conversation status update feature in response to customer support requests. These updates will help ensure a smoother and more efficient experience for our customers.

v3.0.3

We are excited to announce the release of version 0.0.3 of Hoory. This release includes several new features, improvements, and bug fixes that will enhance the platform’s usability and reliability.

We are proud to introduce the beta version of our AgentBots feature. This feature allows users to automate their customer service workflows by creating bots that can handle common customer queries and perform routine tasks. The AgentBots feature is still in beta, and we encourage users to provide feedback and suggestions to help us improve this feature further.

We have fixed an issue that prevented users from uploading attachments from the chat widget. This bug caused inconvenience to users, and we are glad to have resolved it.

We have made significant improvements to our infrastructure to increase the availability of our platform. Our platform is now more stable and reliable than ever, allowing users to perform their tasks with minimal downtime.

We have made several improvements to the user interface of our platform. These include enhancements to the layout, color scheme, and typography to make the platform more visually appealing and user-friendly. We believe these changes will provide a more enjoyable user experience for our users.

v3.0.1

The sole purpose of this release is to introduce modifications to the infrastructure that enable the operation of multiple environments within a single AWS region.

v3.0.0

We are excited to announce the first release of Hoory Titan. This release includes some modifications from the original fork, including style changes and the implementation of a billing system.