All notable changes to this project will be documented on this page.

This project adheres to Semantic Versioning starting with version v3.0.0.


v3.11.15 (2024-06-20)

The LogRocket integration has been removed.

Resolved an issue where navigation back from the edit portal page was not functioning correctly.

Fixed a bug where the message signature was being updated during a user availability check.

The web-sidecar component has been fully retired.

v3.11.14 (2024-06-18)

Resolved an issue with the sidebar’s secondary.

Fixed a performance issue with Canned Responses.

Improved the contact filtering API by handling generic exceptions.

Added a scheduled queue for document deletion to prevent accidental overwriting of files.

Included email and IP address information in event logs.

Added processing capabilities for SMS content in swarm notifications.

Removed meta requests in conversations.

v3.11.13 (2024-06-17)

Enhanced the presentation of tables within article sections.

Updated Betting Assistant instructions to actively promote push notifications.

Improved IP location handling and scaled web worker pods on app-eu1 region for better performance.

Resolved text overflow issues where field text exceeded boundaries.

Fixed several issues reported on Sentry to improve stability.

Deployed a Fix for scrolling to the bottom in the conversion view.

v3.11.12 (2024-06-17)

Resolved a problem causing the widget to fail during campaign initialization.

Fixed an issue where the view would automatically scroll to the bottom after sending files or images.

Refactored the process of retrieving contacts for betting notifications.

v3.11.11 (2024-06-15)

Add option to drop Swarm notification events

v3.11.10 (2024-06-14)

Added support for the identifier IN operator to enhance filtering capabilities within platform contacts.

Improved AI assistants transliteration to enhance accuracy and performance.

Resolved several UI issues related to the Tabs component for a more seamless user experience.

Addressed scrolling issues on Teams and Reports pages to ensure smooth navigation.

Resolved an issue where users could not create labels from the left panel.

The send button will now be disabled when any editor menu is open to prevent accidental sends.

Hoory actions have been extracted into new blocks within rule-based Assistant processing to enhance modularity and maintainability.

v3.11.9 (2024-06-13)

Improve platform contact search API efficiency and identifier filtering

v3.11.8 (2024-06-13)

Resolved the issue where audio messages were not updating correctly without navigation.

Implemented a feature to send notifications to inboxes that have not yet been created.

Adjusted the layout to fill or shrink empty spaces for a more streamlined user interface.

Replaced the old avatar with a new, improved version for better user profile representation.

Corrected the incorrect duration display of audio messages when navigating between conversations.

v3.11.7 (2024-06-12)

Fix lazy loaded widget launcher button loads

v3.11.6 (2024-06-12)

  • widget launcher icon better behaviour on dark and light backgrounds

v3.11.5 (2024-06-12)

Resolved intermittent widget loading problems.

Corrected the placeholder text for AI instructions.

Fixed a typo in the tooltip label for the HooryBot BlockCard component.

Implemented multilingual support for default fields in the pre-chat form.

Showing the channel avatar as the widget bubble avatar.

Enabled asynchronous processing of swarm events for better performance.

Refactored the contact update logic and enhanced the bot model handling.

v3.11.4 (2024-06-11)

Improve handling of contact private custom attributes

Add guardrail for AI response validation

v3.11.3 (2024-06-10)

Enhanced performance by introducing lazy loading for the widget.

Updated AI Assistant instructions to ensure some tools operate in a time-sensitive manner.

Added a new guardrail feature to the AI Assistant configuration.

Implemented SEO improvements on the My Hoory pages.

Fixed synchronization issues with the AI Assistant notifications endpoint.

Optimized Betting Assistant team name search by using the swarm API instead of the stats API.

Added functionality for Euro bet search to the Betting Assistant.

Introduced debug commands for AI Assistant handling in the message processing system.

Fixed My Hoory domain URLs in inbox configuration.

v3.11.2 (2024-06-07)

Add Push Notification Integration to the Hoory Betting Assistant

v3.11.1 (2024-06-06)

Improved notification API message contents.

Enhanced competition search for the Betting Assistant.

Improved historical search tool for the Betting Assistant.

Introduced an expiration mechanism for Betting Assistant sessions.

Added support for sending notifications via SMS.

Enhanced the AI assistant description by extending its length and adding instructions.

Added an agents query parameter to filter the Teams API.

Fixed the problem with some remote IPs on the events.

v3.11.0 (2024-06-04)

Fixed the SEO issue in Help Center links by removing the ‘nofollow’ attribute.

Added the AI Betting Assistant with Armenian back-translation.

Removed the X channel from the list of channels in the inbox.

Introduced a new API for platform endpoints to enhance contact filtering and multi-channel notifications.

Resolved a minor scroll area issue in the conversation view.

Added a new conversation archive feature to the conversation list.

Fixed the email parameter merging issue for import notifications.

Corrected a typo in the business hours text.

Enhanced the few-shot prompt for transliteration in AI assistants.

v3.10.11 (2024-05-30)

Fixed the problem with right-click in the conversations view

Brought back end of conversation button to the widget

Updated Betting Assistant to enable bettter user profile fetching

Integrated Swarm Push Notifications into Hoory Betting Assistant (Endpoint Wireframe)

Added enable signature icon in conversation editor form contacts page

Fixed alert color and transcript button

Add “disable connect to support” option for AI assistants

v3.10.10 (2024-05-27)

Added country name mapping in conversations.

Included extra inbox pricing.

Fixed icon issue in widget with campaign.

Fixed attached file issue in the new message section.

Fixed header white color and changed link color.

Fixed endless loop in the confirmation email.

v3.10.9 (2024-05-25)

Displaying the campaign in the widget on mobile screens causes a UI issue; this fix addresses the problem.

v3.10.8 (2024-05-24)

Hide the performance report section

Add Dockerized end-to-end tests

Fix the Hooray second widget with hidden bubble

Fix submenu position issue in the dashboard

Fix context menu conversation

Fix message order from Betting Assistant

v3.10.7 (2024-05-23)

Added widget minimize functionality.

Fixed event data handling issues, including missing sender and image attachments with predefined responses.

Corrected translations for Russian and Farsi widgets.

Addressed application crashes when the number of conversations reaches 1500.

Generalized AgentBot core functionality for better compatibility with different large language models.

Implemented right-to-left (RTL) support for widget.

Disabled email collection in inbox settings for Hoorybot.

Removed dictaphone functionality from the Talk to Hoory web.

v3.10.6 (2024-05-20)

Fix a internal problem with AI assistant service

v3.10.5 (2024-05-19)

Improvements to Talk to Hoory include stopping the call after finishing the conversation and adding the link to download the app

v3.10.4 (2024-05-18)

Added an attribute to open in new window icon in the widget.

Incorporated Hoory variables in rule-based assistant.

Improved talk to Hoory characters and voice.

Updated conversation performance optimizer trigger limit.

Enabled deletion of agent bots without deleting messages.

Ensured only published rule based assistants are shown in the inbox select list.

Added country to automation list.

v3.10.3 (2024-05-14)

Creating new accounts is now possible without any issues.

The “Require Action” type is correctly hidden for unread messages.

Attachments persist correctly when switching between conversations.

Running the web widget SDK script and binding scripts no longer causes issues.

Multiple fixes were made to billing authentication and event handling issues.

Upgraded the GPT model version to GPT-4o for the knowledge-based assistant, enhancing its capabilities.

Improved response time for the “Talk to Hoory AI” feature, providing faster and more efficient interactions.

v3.10.2 (2024-05-10)

Resolved mismatch between team and market for Betting Assistant.

Fixed three-dot menu visibility issue on widget reopening.

Increased web workers shutdown grace period to fix interrupted task problem.

Added missing sport alias for E-Basketball for Betting Assistant.

Added feature for auto-hiding conversations when the conversation number limit exceeds.

Fixed translated Arabic and Farsi locale in the widget.

Added summarized conversation into private note for human agent upon conversation handoff.

v3.10.1 (2024-05-07)

Corrected grammatical errors in interface prompts.

Eliminated the page option from the query for canned responses in conversations.

Implemented the exclusion of articles without categories from being saved.

Enabled support for RTL languages in widgets.

Implemented the capability for a page to accommodate two widgets.

Integrated Sentry into the PBX script for enhanced error monitoring.

v3.10.0 (2024-05-05)

Introducing Talk to Hoory, the Hoory AI voice assistant.

Added tooltip functionality for improved user experience on dashboard pages.

Introduced betting search feature with market integration for enhanced capabilities of the betting assistant.

v3.9.23 (2024-05-02)

Add searching for bets with feedback on invalid parameters to betting assistant extension

v3.9.22 (2024-05-02)

Bump the output token limit for the AI assistant’s transliteration

v3.9.21 (2024-04-29)

Canned Response Fix: Rectified issues related to canned responses to ensure accurate and reliable usage.

Actions Issue Fix: Addressed issues imxpacting actions functionality to improve overall system performance.

Language Understanding and Translation Enhancement: Enhanced the bot’s language understanding and translation capabilities for more accurate and nuanced interactions.

Betting AI Historical Events Search Tool: Integrated a new tool enabling historical event search functionality within the Betting AI module.

AI Extensions Translation Update: Corrected outdated translations within AI extensions to maintain accuracy.

Voice Model Prompt Addition for Named Entities Recognition: Added prompts to the voice model to enhance recognition of named entities.

API Channel Blank Notification Error Fix: Resolved errors causing blank notifications in the API channel to improve user experience.

Hoory Widget Unavailability Logic Update: Updated the logic governing Hoory widget unavailability for enhanced performance.

Game Category Count Tool Addition: Added a new tool to retrieve the count of games in different categories for better analytics.

API Cache Disabled: Disabled caching for inbox, label, and team APIs to ensure real-time data accuracy.

Twilio Media Handling and Playback Tracking Refactor: Restructured Twilio media handling and playback tracking for improved efficiency.

Web Deployment Probe Refactor for Reliability: Reworked web deployment probes to enhance system availability during deployments.

v3.9.20 (2024-04-25)

Introducing the ability for workspace owners to create new accounts.

Resolved an issue causing email replies to go undelivered in certain application regions.

v3.9.19 (2024-04-23)

Updated logo to a fresh, new look.

Added default conversation auto-resolve duration for smoother workflow.

Fixed the workspace banner switch issue.

Implemented pagination for easier management of canned responses.

v3.9.18 (2024-04-19)

AI assistant name is now displayed on the AI assistant management page for easier identification and organization.

Implemented refactor to a knowledge-based AI assistant system, resulting in optimized performance for delivering more accurate and efficient answers.

Addressed issues with webhook connectivity, ensuring all messages are successfully reaching the webhook servers.

v3.9.17 (2024-04-16)

Resolved shadow issue in the article editor, ensuring a smoother editing experience.

Betting Assistant Enhancement: Implemented individual player statistics management within the Betting Assistant feature, providing more comprehensive insights for users.

Widget SDK Update: Introduced manual link management capability to the Widget SDK, empowering developers with greater control over link integration.

v3.9.16 (2024-04-15)

Implement a new editor for article sections, allowing seamless table functionality.

v3.9.15 (2024-04-15)

Upgraded to GPT-4 Turbo: Leveraging the advanced capabilities of GPT-4 Turbo, our betting assistants now offer even more accurate predictions and insightful suggestions.

Enhanced Betting Search: We’ve fine-tuned our search capabilities, enabling users to find relevant betting information more efficiently, ensuring a smoother betting experience.

Market ID Integration: With the addition of Market ID to the bet slip, users can now easily identify selected markets, streamlining the betting process and reducing confusion.

Improved Help Center Editor: Our Help Center editor has been revamped for greater ease of use and efficiency, empowering administrators to create and manage support content more effectively.

v3.9.14 (2024-04-15)

Now track “Contact Updated” event.

v3.9.13 (2024-04-12)

Resolved translation key issue that was causing discrepancies in localized content.

Emojis now display correctly in horizontal charts with adjusted colors for improved visualization.

v3.9.12 (2024-04-11)

Minor fixes in call channel transcriptions

v3.9.11 (2024-04-11)

Release Call-based channel for limited beta

Fix the problem CSAT report emoji order

v3.9.10 (2024-04-11)

Resolved issue with the betting assistant encountering errors with invalid date and time filters.

Enhanced the link format for games within the betting assistant.

v3.9.5 (2024-04-09)

Fix a minor bug with Sentry not recording traffic

v3.9.4 (2024-04-08)

Resolve the issue of the widget switch causing confusion within conversation contexts.

Address the recurring issues in Sentry and conduct a comprehensive overhaul.

Implement a change in the Twitter logo.

Perform the chore of updating the logo.

v3.9.3 (2024-04-03)

Fix the problem with the Hoory bot preview chat sessions.

Fix the problem with account creation’s internal server error.

v3.9.2 (2024-04-03)

Fix the problem with IP blocking after gateway migration

v3.9.1 (2024-04-03)

Add feature toggle for call channel

v3.8.8 (2024-04-02)

Added a new Call-based Channel Limited Access

Fixed issue with hiding the “My Hoory” new tab link when no channel ID is presented

Made fixes to internal reporting events

v3.8.7 (2024-04-01)

Fix the problem with Hoory bot database indices

v3.8.6 (2024-03-29)

Resolved issue with oversized Hoory Bot chat sessions.

Implemented a fix to prevent the unnecessary display of uploading messages.

Addressed the problem with payment event IP addresses.

v3.8.5 (2024-03-28)

Fix pricing page problem

v3.8.4 (2024-03-27)

Integrated product fruits for a streamlined onboarding process.

Resolved pricing bug on suspend page for smoother user experience.

Improved widget UI to prevent disruption from large content.

Enhanced widget performance for faster loading and smoother interactions.

v3.8.3 (2024-03-26)

Implemented the integration of a new feature allowing users to track fruit products within the dashboard application.

Successfully resolved the bug causing the toolbar to malfunction on the pre-chat form, ensuring smooth functionality.

v3.8.2 (2024-03-26)

Addressing frequently occurring minor issues identified in Sentry and implementing enhancements and refactoring in the database management system to optimize performance and functionality.

v3.8.1 (2024-03-22)

Expand button disabled for windowed chats.

Cleanup and reorganize bot service for better readability.

Fixed issue with Hoory cache causing problems.

Fixed delete from AI assistant knowledgebase for articles.

v3.8.0 (2024-03-19)

Optimize reporting data queries

Fix the issues on widget lower screen sizes

Fix the issue with AI assistant help center data source

Add support for different LLM for knowledge based assistants

v3.7.39 (2024-03-18)

Fix an issue with widget bubble launcher when user wanted to use expanded version

v3.7.38 (2024-03-17)

The app’s functionality has been bolstered with enhancements addressing minor issues, alongside refinements to the Sentry configuration for heightened performance and stability. Additionally, optimizations have been implemented to ensure smoother operations and better error handling within the application.

v3.7.37 (2024-03-16)

Google Translate is now enabled for everyone by default and has been removed from integrations.

Disabled non-working integrations in Hoory Bot.

Feature: Improved widget open/close animation.

Fix: Animation opening when placed on the left.

Fixed the problem with hanging confirmation emails.

Enhanced error tracking for dashboard and widget configuration.

v3.7.36 (2024-03-13)

Stop sending transactional logs for the app-eu1 region

v3.7.35 (2024-03-12)

Implemented the ‘ip’ method in Rudderstack for enhanced functionality.

Conducted a comprehensive refactor of IAM members and database backup settings for improved efficiency.

Resolved an issue where an undesired message was being displayed in the last message, and addressed the counting discrepancy.

Successfully addressed and resolved issues related to Sentry for enhanced system stability and performance.

v3.7.34 (2024-03-11)

Fix a typo in the trial banner message.

Fix AI assistant rule extractor regex to allow URLs in the action part

Enable Sentry performance monitoring for Web backend

Fix the issue with undefined window variable

v3.7.33 (2024-03-08)

Addressed: The mobile widget audio warning banner now displays in the correct position.

Rectified: The welcome message no longer supports variables.

Resolved: The scrolling problem on IOS 17.4 has been fixed for improved user experience.

v3.7.32 (2024-03-07)

Update widget to final UI and fix minor issues

v3.7.31 (2024-03-06)

Retrieve the Google Translate key from the environment file.

Incorporate CORS headers into the widget.

Address and resolve issues within the widget’s help center.

v3.7.30 (2024-03-05)

Widget help center breadcrumb issue fixed

v3.7.29 (2024-03-05)

Enhanced media experience: Introducing “Open in New Tab” for a seamless content exploration.

Resolved prechat challenges for non-rule-based inboxes, ensuring a smoother experience.

Improved file upload in preview messages for Typebot, enhancing communication reliability.

New Widget Help Center introduced, providing a convenient resource for guidance.

Dark mode issue in articles widget fixed, ensuring visual consistency.

v3.7.28 (2024-02-28)

Enhanced Ai assistant knowledge search capabilities.

Added the option to skip prechat when the Hoory bot is enabled.

Introduced Instagram channel story and story reply features to the dashboard.

v3.7.27 (2024-02-27)

Enhancements to internal events.

v3.7.26 (2024-02-26)

Add “reply time for assistant connected inboxes”

Fixed issue with sending audio upon recorder pan release

Corrected event IDs for track analytics

v3.7.25 (2024-02-22)

Resolve the issue of displaying the inbox avatar when the bot is connected to the widget.

Implement a mechanism to trigger the ‘hoory:error’ event if the widget doesn’t exist during initialization.

Rectify translation errors in the AI agent related to proper nouns.

Disable the email collection box when Typebot is enabled to streamline user interactions.

Strengthen the overall infrastructure to ensure improved performance and reliability.

Introduce filters for more efficient searching of conversations within the platform.

Address and fix the issue related to the deletion of agents.

v3.7.24 (2024-02-18)

Fixed: Resolved excessive “Contact Updated” events.

Enhanced: Users can now open Hoory in a new tab for improved navigation.

v3.7.23 (2024-02-15)

Resolved email configuration settings selection issue for seamless setup.

Enhanced AI Assistant Extensions for improved performance and user experience.

Shortened email addresses with over 16 characters in the Agents List for better display.

Fixed CDN problem affecting the Instagram channel for improved reliability.

Improved initial interaction with Hoory rule-based bot in the inbox.

Refactored canonical URL logic for a more robust portal layout.

v3.7.22 (2024-02-12)

Add Canonical links to help center pages

v3.7.21 (2024-02-06)

Added Assistant Multi-Language Audio Messages.

Fixed the Send Audio Message button in widget.

Resolved sidebar issue in the dashboard with open conversations.

v3.7.20 (2024-02-05)

Resolved an issue with the trial box to ensure a smooth user experience.

Introduced a new file input for Hoory bot feature, expanding functionality for enhanced user interactions.

Addressed an issue with the portals page to improve overall stability and performance.

Resolved compatibility issues with Safari on iPhones, ensuring a seamless experience for users on Apple devices.

Completed the resolution of remaining issues related to the portals page and sidebar, enhancing overall system reliability.

Rectified an error in the Emoji Hoory Bot rating system, specifically addressing issues related to empty descriptions.

Adjusted the style of the trial banner for a more visually appealing and cohesive design.

Addressed width limitations in inbox names, ensuring proper display with three dots, and corrected the positioning of green dots.

Implemented a fix to ensure the widget closes the menu appropriately when accessed on mobile devices.

v3.7.19 (2024-01-31)

Fixed billing settings link in banner

Addressed null object fetch in billing subscription

Updated free trial email subject

Improved layout handling with banners

Refactored banner styles using new color scheme

v3.7.18 (2024-01-29)

Resolved an issue where the account ID value was not displaying correctly in the trial banner.

Enhanced the functionality of the betting assistant for a smoother user experience.

Implemented updates to the user interface (UI) of assistants, aligning it with the new design for a more modern and cohesive look.

Restructured the logic for IP retrieval to improve efficiency and maintainability.

v3.7.17 (2024-01-25)

Address the problem with the Rule-based bot CSAT block.

Fix the website inbox channel URL validation issue while inbox creation.

v3.7.16 (2024-01-23)

Upgrade extend trail email interface

v3.7.15 (2024-01-20)

Resolved issues with the Fasttoken tool to enhance performance and reliability.

Implemented measures to ensure the banning of non-load balancer IP addresses, strengthening overall system security.

v3.7.14 (2024-01-19)

Inclusion of additional data sources for AI assistants

Adjustment of DB statement timeout for extended duration

Presentation of the portal upgrade to the pro page for personal users

Integration of Hoory as the Prompt Editor in the AI Website Generator

v3.7.13 (2024-01-15)

Implemented exciting enhancements to inbox settings.

Resolved the inbox creation issue, allowing only Web channel inboxes to select Typebot.

Introduced a beta badge for rule-based Typebots.

Universally renamed Typebot to Hoory-bot.

Addressed the widget’s rendering issues for bold, link, and underlined texts.

Corrected a problem with greeting messages causing duplicate messages.

v3.7.12 (2024-01-14)

Enhancements to Infrastructure System

v3.7.11 (2024-01-12)

Fixed Hoory welcome message window issue.

Fixed widget bubble icon placement.

Fixed the close widget button display issue.

Added Hoory widget bubble to the app panel.

v3.7.10 (2024-01-10)

Custom reply domain feature has been disabled for new accounts.

We have fixed an issue with the Dream SSO router for single sign-on authentication.

v3.7.9 (2024-01-09)

Fix IP lookup invalid format bug

v3.7.8 (2024-01-09)

AI Assistant: The AI Assistant has been improved for better performance and accuracy.

Email Configuration: The message displayed when changing email configuration has been updated for clarity.

Typebot Redirect: A new “showlink” option has been added for Typebot redirects, along with a button label for easy user interaction.

Typebot Text Input: A minimum length check has been added for Typebot text inputs to ensure valid user input.

v3.7.7 (2023-12-29)

Addressed an issue regarding the fallback solution when the widget messages are not being captured on we socket channel.

v3.7.6 (2023-12-28)

Enhanced Privacy: Hiding Incoming Email Domain Input Field: In our commitment to user privacy, we’ve introduced a feature to hide the incoming email domain input field, providing an additional layer of security for our users.

Bug Fixes: We’ve resolved an issue specific to Safari on iOS that was affecting open redirect links, ensuring a seamless experience for Typebot users on these platforms.

Typebot Automatic Open URL Update: We’ve disabled Typebot’s automatic open URL feature in redirect blocks, allowing for more control and customization in your workflows. Improved Content Handling:

Support for Content Length in Text Input Block: You can now specify content length in the text input block, providing more flexibility and control over the information collected. Enhanced User Experience:

Contact Countries Display: Introducing support for displaying contact countries, making it easier for users to manage and understand the geographic context of their contacts.

Messages Long Pulling Implementation: We’ve implemented long pulling for messages, optimizing the performance and responsiveness of Typebot. User Interface and Connectivity:

Fix Widget UI Display Issues: We’ve addressed and fixed various widget UI display issues, ensuring a polished and consistent user interface experience.

Typebot Connect Support: Introducing Typebot Connect support, enhancing the connectivity options for users.

v3.7.5 (2023-12-23)

Resolved issue with Typebot email resend functionality.

Fixed UI display on widget after resolving conversations.

v3.7.4 (2023-12-22)

Add a slug field to articles

v3.7.3 (2023-12-21)

Hidden “Send Transcript” on Conversation List

Smoothed My Hoory UI Issues

Enhanced Text Formatting (Type, Link, Bold, Italic)

Resolved Typebot Webhook Problem

v3.7.2 (2023-12-20)

Correction in the verification code and ensure that the email format is accurate.

Fix the routing issue in my Hoory ingress.

Fix IP blocking

v3.7.1 (2023-12-19)

Minor bugs are fixed regarding vue templates

v3.7.0 (2023-12-18)

Resolved a bug causing issues when the bot system message is empty.

Introducing the new “My Hoory” service for accessing web widget.

Addressed and solved problems related to contact block/unblock functionality.

Added the Typebot connect to support option in the Hoory block feature.

Fixed the issue of the text box not clearing after changing the conversation.

Locale problem fixed for improved localization.

v3.6.20 (2023-12-19)

Resolved a bug causing issues when the bot system message is empty.

Introducing the new “My Hoory” service for accessing web widget.

Addressed and solved problems related to contact block/unblock functionality.

Added the Typbot connect to support option in the Hoory block feature.

Fixed the issue of the text box not clearing after changing the conversation.

Locale problem fixed for improved localization.

v3.6.19 (2023-12-15)

Resolved IP problem for a more stable platform.

Implemented redirect feature in widget and adapter.

Fixed context window limit issue and upgraded models.

Solved billing date problem for accurate billing processes.

v3.6.18 (2023-12-14)

Default features set on create inbox.

Updated OpenAI models to version “gpt-3.5-turbo-1106.”

v3.6.17 (2023-12-07)

Resolved an issue where clicking on notifications caused errors.

Fixed broken links and improved timestamp display.

Resolved a type error related to audio alerts.

Updated billing and trial banner text for clarity.

Improved queue status visibility and widget functionality.

Restructured conversation reply mailer for efficiency.

Added a new UI dialog for the AI assistant extension.

v3.6.16 (2023-12-04)

The widget issues regarding audio recording have been fixed.

Some issues about scrolling in the widget on Safari mobile addressed.

v3.6.15 (2023-12-03)

Fix agent bot replies to empty messages

v3.6.14 (2023-12-01)

Introduced release version for internal use cases.

v3.6.13 (2023-12-01)

Adjust the color scheme of widgets in dark mode.

v3.6.12 (2023-12-01)

Corrected a widget-related problem that was occasionally causing conversation issues.

Resolved the dark mode issue in the widget and fixed a Sentry error.

Adjusted the payload for certain internal events to address issues.

Resolved a conflict error that occurred when attempting to update the assistant.

v3.6.11 (2023-12-01)

Undo the recent changes to reporting filters that have resulted in a database overload issue

v3.6.10 (2023-11-30)

Fix the widget typing issue

v3.6.9 (2023-11-30)

Resolved the widget height issue for a more consistent and visually pleasing display.

Implemented reports filter functionality on select report pages for enhanced data customization.

Introduced widget enlargement capability, accompanied by a full-screen icon for a more immersive experience.

Defaulted sound notification settings to be unselected, allowing users greater control over their notification preferences.

Addressed and fixed the widget issue causing messages not to be received as intended.

v3.6.8 (2023-11-26)

Updates to the billing service internal events

v3.6.7 (2023-11-25)

Enhance the Assistants with action notifications and typing animation.

Feature: The assistant asks for user confirmation before connecting to support.

v3.6.6 (2023-11-24)

Fix loading messages when there is an image in list

v3.6.5 (2023-11-24)

Fixed an issue causing an issue when the user goes offline and online on the widget

Resolved an issue where sending an image to the widget was causing issues sometimes

v3.6.4 (2023-11-24)

Deleted: “Type bot order changed” functionality.

Changed: Default email sender configuration.

Refactored: Conversation reply mailer to utilize inbox.

Added: Resolved issue with payment method addition.

Fixed: Email method not found issue.

Fixed: Not showing a message on receive.

Fixed: Typing agent issue.

v3.6.3 (2023-11-22)

Fix the issue with Agentbot not sending replies

v3.6.2 (2023-11-22)

Transition the Agentbot’s Knowledge database

v3.6.2 (2023-11-22)

Transition the Agentbot’s foundational database to a new system or platform

v3.6.1 (2023-11-20)

Resolved an issue where the greeting was not activated when the chat history

v3.6.0 (2023-11-20)

Various terminology changes to enhance clarity and user experience.

Resolved an issue where greetings were shown twice.

Fixed the queue banner positioning at the top in the widget for better visibility.

Addressed the Rudder Stack null user issue in the billing service, improving reliability.

Temporarily disabled non-functional features in Typebot for a streamlined experience.

v3.5.12 (2023-11-16)

Resolve the issue with resetting password emails.

v3.5.11 (2023-11-15)

Small fix in greeting message

v3.5.10 (2023-11-15)

Fix issues with the widget header popup and greeting message

v3.5.9 (2023-11-15)

Updated the order of display to descending for improved usability.

Introduced a new parser for extracting rules from training notes, enhancing the system’s learning capabilities.

Addressed an issue in the trial version that restricted it to only one agent.

Rolled out an update for the Typebot creation bit, including a new alert for unsupported payment methods.

Fixed a problem affecting line items, ensuring smoother operations.

Corrected an issue in the queue conversation widget that affected the display when switching between previous conversations.

Implemented a system badge for automatically assigning conversations in the queue.

Resolved a problem where clicking outside the options menu in iframes wasn’t functioning correctly.

Addressed the overflow issue in widget conversation items.

Solved an issue where clicking outside a widget unintentionally closed the header menu.

Resolved various problems associated with email templates.

Fixed an issue where the bot’s first message wasn’t displayed correctly after inputting an email.

Introduced a feature to show a greeting message before the user sends their message.

v3.5.8 (2023-11-10)

Include a blocked local storage warning to the widget

Fix the presence of multiple messages from the agent bot disrupts the hidden footer

v3.5.7 (2023-11-09)

Pricing function for Fast Token (FTN) in the Hoory bot

v3.5.6 (2023-11-08)

Feature Enhancement: Added the ability to control audio settings for widgets.

Bug Fix: Resolved an issue related to message loading errors.

Improvement: Improved AgentBot response handling to prevent it from blocking other communication channels.

Feature Enhancement: Introduced an option to hide the widget when the last message in a conversation is a bot input message.

Bug Fix: Corrected the display of the widget footer when selecting a previous conversation.

Bug Fix: Addressed the problem of the footer not displaying correctly when clicking to open an existing conversation.

Database Update: Updated database allocation and maximum storage capacity.

v3.5.5 (2023-11-01)

Address the issue with the Hoory bot icon in the inbox

v3.5.4 (2023-10-31)

Dark mode feature has been removed for a cleaner interface.

Introduced a 3-dot functionality in widget headers for added options.

Enhance integration by enabling the emission of application and web events.

v3.5.3 (2023-10-30)

Added a visually pleasing animation to the chat widget

Resolved agent-bot conversation history overlap issue

v3.5.2 (2023-10-24)

Address the issue of contacts not receiving messages once the conversation has been resolved

v3.5.1 (2023-10-23)

Added Toggle Checkbox for Email CC Replies

Fixed Typo in Account Trial Activation Template

Resolved Widget Conversation Resolution Issue

v3.5.0 (2023-10-19)

Enhanced Error Handling: Eliminated the use of silent error handling for improved visibility and debugging.

Introducing Hoory OAuth Integration: Successfully integrated Hoory OAuth for enhanced authentication and security.

Agent Engagement Time Reporting: Now includes a comprehensive report on agent engagement time, offering valuable insights into agent performance.

Enhanced User Interface for Customer and Payment Details: Improved the user interface to incorporate customer and payment details, ensuring a more intuitive and informative user experience.

Feature Addition: Widget Conversation History: Implemented the ability to view conversation history within the widget for a seamless user experience.

Trial Activation Email Functionality: Added the feature to send trial activation emails, making it easier for users to get started with our product.

Typographical Error Corrections: Resolved typographical mistakes and grammatical errors for a smoother user experience.

Unattended Conversations Reporting: Introduced a report for unattended conversations to track and manage unaddressed customer interactions.

Dark Mode Persistence: Enhanced dark mode to sync and persist user preferences across sessions, offering a consistent user experience.

File Attachment Button in Email Inbox Contacts Panel: Added a convenient file attachment button in the contacts panel of the email inbox for simplified file sharing.

Improvements in Bot Conversations: Optimized and enhanced bot interactions for more effective and engaging conversations.

v3.4.18 (2023-09-26)

Implemented email templates, enhancing communication efficiency and consistency.

Integrated Language Guard and fine-tuned prompts for improved user interaction and understanding.

Updated privacy policy and terms & conditions links to ensure compliance and transparency with users.

Resolved the issue related to emoji panel size, enhancing the overall user interface experience.

Optimized conversations count performance to improve responsiveness and efficiency.

v3.4.17 (2023-09-12)

Adjust the structure of the email template.

v3.4.16 (2023-09-08)

Enhanced user experience: A toast message will now appear when attempting an action without selecting a category.

Enhanced agent bot translation behavior for improved performance.

Resolved an issue related to the inbox queue flag, ensuring smoother functionality.

v3.4.15 (2023-09-06)

Fix the issue related to the context chunk in the agent bot.

v3.4.14 (2023-09-05)

Added missed chats to agents reports.

Enhanced confirmation and invitation email styles.

Implemented automatic invoice generation following subscription updates.

Improved AgentBot knowledge base behavior.

Introduced an event emitter for conversation and contact models.

Resolved the issue preventing articles without categories from being published.

v3.4.13 (2023-08-29)

Improvements in Armenian conversation for AgentBot

Fix an issue profile name overflowing.

The issue with the empty billing page has been resolved.

v3.4.12 (2023-08-24)

Rectify the assignment of online status for agents.

Revise the default order of conversations to be in descending.

Integrate a workspace switch button into the sidebar.

Address the issue where scripts are displayed after creating an inbox.

Enhanced the code of the widget for optimization.

v3.4.11 (2023-08-22)

Improved Agent Bot code for enhanced performance.

Enhanced audio recorder functionality in the widget.

Added conversation order picker for better user control.

Introduced plan comparison and discussion features to the suspended page.

Fixed horizontal overflow issue on the conversation page.

Adjusted contact support icon viewport for improved visibility.

v3.4.10 (2023-08-17)

Enhanced Sidebar Menu: The sidebar menu has improved, now showcasing the user’s Profile Image, name, and email. This personal touch adds a more customized and user-centric feel to the interface.

Seamless Support Connection: We’ve introduced a new feature by adding a “Connect to Support” button. This addition aims to streamline the process of reaching out for assistance, ensuring users can access help effortlessly when needed.

Effortless Account Switching: A “Switch Account” button has been incorporated to provide more flexibility. This enables users to toggle between different accounts without any hassle conveniently.

Smart Auto-Assignment Queue: With the implementation of an auto-assignment queue, tasks are now intelligently distributed, optimizing efficiency and ensuring a balanced workload among team members.

Expanded Conversation Search: Users can now delve deeper into their conversations with the introduction of the “Load More” feature. This enhancement allows for comprehensive browsing of conversation history, improving overall navigation.

Engaging Trial Banner: A new trial banner, accompanied by the default banner, has been introduced. This addition aims to provide users with an enticing opportunity to explore premium features and services.

Smoother Typing Experience: We’ve tackled the issue of widget scrolling during typing, ensuring a smoother and more uninterrupted interaction within the platform.

Intuitive Billing Process: An intermediary billing page has been integrated, enhancing the clarity and user-friendliness of the billing process, and making it easier to understand charges and payment details.

Enhanced Channel Compatibility: We’ve addressed concerns related to the Facebook and WhatsApp channel APIs, optimizing their performance and ensuring seamless communication through these channels.

v3.4.9 (2023-08-02)

Fixed an issue where notification error messages were not being displayed correctly.

Resolved the problem with the Notea iframe displaying the wrong instance.

Improved the records count in the conversation search box.

v3.4.8 (2023-08-01)

Improve block functionality and address the dark mode issue on the plans page.

v3.4.7 (2023-07-28)

Address the issue of the widget iframe src being reset twice.

v3.4.6 (2023-07-28)

Correcting the call to the widget reset results in an extra entry in the history

v3.4.5 (2023-07-28)

Fixed dark mode issues for improved visual experience.

Implemented a new, sleek UI after payment processing.

Added Canny Single Sign-On (SSO) for streamlined user authentication.

Introduced startup subscription option for enhanced access and benefits.

v3.4.4 (2023-07-14)

Implement the dark mode functionality

Rectify bugs and enhance performance

Add tag manager

v3.4.3 (2023-07-06)

Enhancements were made to the training and subscription pages to improve their appearance and functionality.

Introduce the option to handle multiple subscriptions within a single parent subscription for better management.

v3.4.2 (2023-06-30)

Fix the problem with not allowing continue the conversation after resolving in the inbox with enabled “allow continue the conversation after resolve” feature.

v3.4.1 (2023-06-29)

Improve the Armenian bot’s responses

Incorporate the Dream SSO endpoint

Resolve the issue related to saving the training notes

v3.4.0 (2023-06-24)

Personal plan limitations were removed, custom API removed, and inbox limits raised.

Fixed the issue of confirm button overlapping in the date picker.

Added the feature of domain email DNS setup.

v3.3.10 (2023-06-19)

Address small issues with conversation filters and implement improvements to the contact ban feature.

v3.3.9 (2023-06-16)

Resolve an internal packaging issue within the bot service.

v3.3.8 (2023-06-15)

Improved Agent Bots with faster response times and enhanced contextual understanding.

Added Conversation Tab State Saving, allowing users to switch between conversations without losing progress.

Introduced custom IP blocking with time window and hardened IP block restrictions for improved security.

v3.3.7 (2023-06-14)

Resolve the issue pertaining to the presentation of public help center pages.

v3.3.6 (2023-06-14)

Fixed issue where blocked visitors were able to send messages in ongoing conversations.

Introduced support for creating accounts using Gmail OAuth for non-business users.

v3.3.5 (2023-06-12)

Added “Talk to Human” feature to connect to the support tool, providing users with direct access to human assistance for their queries and concerns.

Fixed the issue with the iframe unread message view, ensuring all messages within iframes are appropriately displayed and marked as read when accessed.

v3.3.4 (2023-06-08)

Resolved the issue with the conversation filter state for saving.

Implemented the feature to allow the usage of personal email addresses for creating an account, in addition to business emails.

v3.3.3 (2023-06-07)

Clarification on the error messages related to the failure of creating inboxes.

v3.3.2 (2023-06-05)

Enhance the quality of the bot responses

v3.3.1 (2023-06-05)

Inbox Limit Increase: Personal inboxes can now hold 5, team inboxes 8, and business inboxes 13.

Conversation Filters: Save and restore filters for streamlined conversation management.

v3.3.0 (2023-06-04)

Enhance the agent bot by incorporating connectivity for support purposes.

v3.2.9 (2023-06-03)

increase the inbox limit for all plans.

v3.2.8 (2023-06-02)

Remove the credit card required for the subscription.

Improve error messages for account inbox and agent limit.

Enable the use of a single email for multiple subscriptions.

Resolve the website widget bug affecting availability hours.

Fix the problem of personal plans on billing portal categories.

v3.2.7 (2023-05-30)

Enhancements to the bot service for code optimization.

v3.2.6 (2023-05-30)

Enhancements to billing and portal functionality.

Optimizations for bot response time and addressing overload issues.

v3.2.5 (2023-05-30)

Resolved issues with the widget SDK’s reRun method.

Revised session logic and configuration loading in the subscription portal.

Resolved an agent name encoding problem on the widget.

Addressed the majority of encountered Sentry errors.

Updated the email logo to be sourced from AWS S3.

v3.2.4 (2023-05-26)

Resolved the issue of high load on the live reports page, ensuring smoother performance.

Introducing a feature enhancement that allows the re-initialization of the widget within the SDK.

v3.2.3 (2023-05-25)

Improvements in the subscription page

v3.2.2 (2023-05-24)

Made significant improvements to the bot responses, resulting in more accurate and helpful interactions with users. Expanded the multi-language support capabilities, enabling the bot to understand and respond in multiple languages with greater proficiency.

Addressed the issue related to logo alignment in emails, ensuring consistent and visually appealing presentation.

Resolved mobile and tablet responsive design issues on the subscription page, providing a seamless and optimized user experience across various devices.

Rectified the widget problem occurring specifically in dark mode, ensuring smooth and error-free functionality for users.

v3.2.1 (2023-05-23)

Resolved the issue with the conversation error page

v3.2.0 (2023-05-22)

Introduced a new feature for agent bots, enabling them to receive and send voice messages exclusively in English. This enhancement allows Hoory agent bots to understand and respond to voice messages effectively, improving the overall user experience.

Added audit log to the dashboard. The audit log captures and displays a comprehensive record of system activities and events, enhancing transparency and accountability. Users can now conveniently access and review the audit log directly from the dashboard, promoting effective monitoring and analysis of system actions.

Fixed limitations with agent messages in the inbox, ensuring that agents can manage and interact with messages without encountering any restrictions or issues.

Fixed issues related to avatars in Docker images, ensuring that the avatars are displayed correctly.

Addressed problems with the Brazilian Portuguese (pt-br) translations, ensuring accurate and reliable translations throughout the application.

Resolved a problem with incorrect widget embed settings, ensuring that the widget is configured properly and functions as intended.

Tuned the application’s resource allocation to optimize performance and handle higher loads efficiently. This adjustment ensures that the application can effectively handle increased traffic and demands without compromising its stability or responsiveness.

Resolved a problem related to the rendering of voice messages after they are sent or received. The fix ensures that voice messages are displayed correctly and consistently, enhancing the overall usability of the feature.

v3.1.3 (2023-05-20)

Address the issue of sluggishness on the platform.

v3.1.2 (2023-05-20)

Removed the requirement of a card for team subscription.

Fixed issue where blocked visitors could still send messages.

v3.1.1 (2023-05-19)

Modify the IP blocking capabilities so that the blocked IPs remain restricted for a duration of just two days.

v3.1.0 (2023-05-19)

Enhanced widget functionality: Users can now send and receive voice messages directly from the widget, enabling dynamic communication experiences.

Implemented avatar support in the SDK: Personalize user profiles with avatar images for a more engaging experience.

Enhanced widget security with IP blocking: Protect against unwanted visitors by blocking specific IP addresses.

v3.0.7 (2023-05-18)

Resolve the issue pertaining to the creation of agent bots.

v3.0.6 (2023-05-17)

Enhancing the user experience by implementing a feature that saves and stores conversations to filter and sort on local storage for reuse and retrieval.

Enriching the notification system by incorporating a variety of new sounds provides users with a broader range of options to customize their alert preferences.

3.3.5 (2023-05-16)

Added a “Switch Account” button to the suspended page, allowing users to change their accounts quickly.

Made significant improvements to RTL (Right-to-Left) support, enhancing the overall experience for users who prefer this reading direction.

Fixed the sentry error handler, resolving issues related to error reporting and ensuring smoother error handling within the system.

v3.3.4 (2023-05-16)

Addressed inbox limitations for personal plans.

v3.3.3 (2023-05-15)

Improve the reliability of bot responses.

v3.3.2 (2023-05-14)

Introducing enhanced RTL with an improved and seamless experience.

v3.3.1 (2023-05-13)

Resolve the issue related to serving assets on the widget.

v3.3.0 (2023-05-12)


Added Facebook Messenger Inbox channel for enhanced communication with users.

Integrated OpenAI GPT for reply suggestion and summary generation, improving response quality and efficiency.

Improved RTL (Right-to-Left) support and introduced a better RTL typeface for enhanced readability.

Introduced chat priority labeling feature for better organization and management of conversations.

Enhanced chat filter functionality for improved search and filtering of conversations.

Cached the dashboard app on the first load for improved performance.

Improved vertical overflow scroll on the BackButton element.

Bug Fixes:

Fixed an issue with handling spaces in CC/BCC email lists.

Resolved a bug related to fallback phone number search in WhatsApp event processing.

Fixed an inconsistency in the report and summary for metric counts.

Removed duplicate messages in the WhatsApp channel.

Fixed a pagination bug in the chat list.

This release includes various other minor bug fixes, performance improvements, and code enhancements.

v3.2.7 (2023-05-11)

Improved Input File UI: The input file user interface has been enhanced to provide a better user experience.

Forms UI Overhaul: The user interface for forms has undergone a significant overhaul, resulting in an improved design and functionality.

Enhanced Billing Custom Request: The billing custom request feature has been enhanced to improve its performance and functionality.

Added Export Button to Training Notes Setting Page: A new export button has been added to the training notes setting page, allowing users to conveniently export their training notes.

Upgraded the Bot Large Language Model: The underlying language model powering the bot has been upgraded to a newer version. This upgrade brings improved performance, enhanced language understanding, and expanded capabilities to provide even better conversational experiences.

v3.2.6 (2023-05-10)

Enhancements to Custom Billing Plan

v3.2.5 (2023-05-10)

We’ve made some improvements to the notification table UI.

v3.2.4 (2023-05-09)

Improve the training process by utilizing the title of the training notes.

v3.2.3 (2023-05-09)

We have fixed a problem that was causing issues with updating account features after changing the subscription.

We have made some improvements to our bot answers from the knowledge base.

v3.2.2 (2023-05-07)

We have introduced new pricing options such as Personal, Team, and Enterprise plans with monthly and yearly payment options, in order to cater to the diverse needs of our customers.

We have incorporated new subscription management tools in the billing portal, which makes it easier for users to manage their subscription details.

We have resolved user confusion arising from UI issues related to the conversation attribute feature.

v3.2.1 (2023-05-06)

We’ve added support for the Armenian language.

v3.2.0 (2023-05-05)

New Features on Assistants

Human Handoff: This feature allows the Assistant to transfer the conversation to a human support agent if it is unable to handle a user’s request or if the user specifically requests to speak with a human. This helps improve the user experience and ensures that customers receive the help they need.

Google Search: The Assistant now has the ability to perform Google searches to provide users with the latest data and information. This is particularly useful when users have specific questions or are looking for up-to-date information on a particular topic.

Calculator Access: The Assistant now has access to a calculator for advanced mathematics, which can be used to perform complex calculations and provide accurate results to users.

Improved Answering Capability: Through better integration with the knowledge base, the Assistant’s answering capability has been significantly improved. This means that the Assistant is now better equipped to answer a wider range of user queries and provide more accurate and relevant responses.

UI Improvements and Fixes

Name Display Fix: A bug that caused the UI to not display properly when the name of the customer was missing has been fixed. This ensures that the UI is always functional and user-friendly, regardless of the information that is available.

Color Contrast Improvement: The UI has been updated to improve color contrast, which makes it easier for users to read and navigate. This helps ensure that the product is accessible to all users, including those with visual impairments

v3.1.7 (2023-05-02)

The Widget SDK has undergone some minor modifications.

v3.1.6 (2023-05-02)

We’ve added a new conversation assignment limitation feature that enables you to control the number of conversations assigned to each team member. With this feature, you can distribute the workload more evenly among your team members, prevent overload, and ensure that every conversation is handled promptly and efficiently.

Removed the ability to delete conversation messages. We understand that some users found this feature useful, but after careful consideration, we have decided to remove it from our product. This change is intended to ensure that your conversations remain secure and protected from accidental or malicious deletion.

Resolved the issue with reporting client IP addresses that caused inaccurate data collection. With this fix, you can now trust that the IP addresses recorded in your analytics reports are reliable.

Introducing the new visitor IP location lookup feature! You can now easily track the location of your website visitors and gain valuable insights into their geographic distribution. This feature is designed to enhance your data analysis capabilities and provide more meaningful information about your audience.

v3.1.5 (2023-05-01)

The user interface has undergone a significant overhaul to make it more intuitive and user-friendly. We have updated the design language, making it more consistent and visually appealing.

Navigation has been simplified, and the layout has been optimized for ease of use. Users will find it easier to find the features they need and complete their tasks.

We are committed to making our application accessible to all users, regardless of their abilities or disabilities. We have implemented several accessibility improvements to ensure that everyone can use the application with ease.

We have optimized the application’s performance to handle higher loads, ensuring that it remains responsive and reliable, even under heavy usage.

We have implemented several performance tuning measures, such as caching frequently accessed data, optimizing database queries, and reducing server response times.

These enhancements will improve the overall performance of the application, resulting in faster load times and smoother operation.

v3.1.4 (2023-05-01)

We have implemented a series of security patches in this release to enhance the safety and security of our platform.

v3.1.3 (2023-05-01)

In the previous version, there was an issue with the from email address when sending emails through the email channel. With this release, we have resolved this issue, and the from email address will now be sent from the email sender.

This fix will ensure that all emails sent through the email channel are delivered with the correct from email address, and recipients can easily identify the sender.


Overall UI improvements: We have made enhancements to the UI, including improving the layout, colors, and typography, to create a more modern and streamlined look and feel.

Security improvement for email channel: We have added advanced security measures to our email channel, ensuring that all emails are protected from unauthorized access.


Revamped the User Interface with a fresh new look and feel. Added new icons to provide a more intuitive user experience.

Resolved the bot configuration setting invisibility issue that caused inconvenience to the users.


Improved automation rules with new conditions and operators

Now, our automation rules offer more flexibility and precision than ever before. We’ve introduced three new conditions: email, phone number, and conversational language. You can now set up targeted automation rules based on these data points. Furthermore, we’ve added new operators like ‘contains’, ‘does not contain’, and ‘starts with’ to give you even more control over your automation criteria. For example, you can create an automation that assigns conversations to your Customer Success team and applies a priority label if an email contains the company name of an important client.

Copy links to messages

We’ve added a new feature that allows you to copy links to messages. With just a few clicks, you can share specific messages with your team and provide them with the necessary context.

Edit agent availability status as an admin

As an admin, you can now set an agent’s availability status to online, busy, or offline. This feature is easily accessible via Settings -> Agents -> Edit (for a particular agent).

Quick message actions with right-click

Now, you can quickly perform actions on messages with just a right-click. You can copy, translate, copy the link to a message, or delete it with ease.

Other updates and improvements

We’ve made several other enhancements to our platform, including support for message-updated events in the Telegram channel, the ability to download heatmap reports, support for routing in the email channel using ex-original-to in the email header, and support for sending multiple attachments to WhatsApp inbox. We’ve also improved our reporting metrics calculations and introduced advanced IndexDB-based caching for common objects like inboxes and labels. Additionally, we’ve enhanced our contact import functionality and addressed numerous bugs.

New Languages: Icelandic

We’ve added support for the Icelandic language, making our platform accessible to even more users worldwide.

New pricing plans

We’re excited to introduce our new pricing plans, designed to better cater to the needs of our diverse customer base. With Personal, Team, and Business plans, we’re confident that we’ve got you covered.

Our Personal plan is perfect for individuals or freelancers who want to keep their communications organized and streamlined. It includes all the essential features of our platform, such as inbox management, automation, and reporting, at an affordable price.

For teams that require more advanced collaboration and reporting features, we recommend our Team plan. This plan offers everything in the Personal plan, plus additional features like team inbox, collaborative assignments, and team reporting.

Our Business plan is ideal for larger organizations that need enterprise-level features like advanced security and compliance, custom integrations, and dedicated support. This plan offers all the features of the Team plan, plus additional features like priority support, custom analytics, and user management.


We have resolved an issue in the bot creation/update process that was caused by the inability to encode ongoing URLs. This fix ensures that the bot can now properly handle ongoing URLs, which may have previously caused errors or unexpected behavior during the creation or updating of bots.


Due to response formatting instability, we have temporarily disabled the bot-human handoff feature for the beta release. We apologize for any inconvenience this may cause and will work to resolve this issue as quickly as possible.

We’re excited to announce that we’ve added a new Email Inbox channel to our platform, allowing you to manage and respond to incoming emails directly from Hoory. This feature streamlines your customer support process and helps you stay on top of all your incoming messages in one place. Simply configure the channel to connect your inbox, and you’re all set!


We have addressed a recent issue where customers were experiencing difficulty logging into our billing portal due to conflicts with older accounts. This issue has since been resolved.

In addition, we have made several enhancements to our bot service. To improve performance, we downgraded to GPT3. Furthermore, we have strengthened the conversation status update feature in response to customer support requests. These updates will help ensure a smoother and more efficient experience for our customers.


We are excited to announce the release of version 0.0.3 of Hoory. This release includes several new features, improvements, and bug fixes that will enhance the platform’s usability and reliability.

We are proud to introduce the beta version of our AgentBots feature. This feature allows users to automate their customer service workflows by creating bots that can handle common customer queries and perform routine tasks. The AgentBots feature is still in beta, and we encourage users to provide feedback and suggestions to help us improve this feature further.

We have fixed an issue that prevented users from uploading attachments from the chat widget. This bug caused inconvenience to users, and we are glad to have resolved it.

We have made significant improvements to our infrastructure to increase the availability of our platform. Our platform is now more stable and reliable than ever, allowing users to perform their tasks with minimal downtime.

We have made several improvements to the user interface of our platform. These include enhancements to the layout, color scheme, and typography to make the platform more visually appealing and user-friendly. We believe these changes will provide a more enjoyable user experience for our users.


The sole purpose of this release is to introduce modifications to the infrastructure that enable the operation of multiple environments within a single AWS region.


We are excited to announce the first release of Hoory Titan. This release includes some modifications from the original fork, including style changes and the implementation of a billing system.